Luis Ramos

Lead engineer for a worlwide UC Managed Service solution: - 12'000 users, 4 world regions - 4 Lync Front End and Edge Pools (total of 30 servers) - Integration with (Cisco) CUCM/CUBE - Enterprise voice, E911, Group Chat, CDR, QoE, Monitoring Reports - High availability ( load balancing, pool pairing, SQL mirroring, DFS) - Integration with ZenOss, Prognosis, Voice Recording, Two factor authentication - VMware based Virtualization Currently migrating platform to Skype for Business 2015

Senior System Engineer for Lync Solutions Project design and implementation Large/International Projects Current deploying a worlwide Lync solution: - 12'000 users, 4 world regions and 22 countries - 4 Primary Front End pools (3 Servers each) and Edge Pools - Integration with CUCM/CUBE - Enterprise voice, E911, Group Chat, CDR, QoE, Monitoring Reports - High availability (Hard load balancing, pool pairing, SQL mirroring, DFS) - Virtualization

Pre-sales/Product Innovation and Business Solutions team member. My main function is to develop opportunities to leverage IT solutions for the corporate core business (Virtualization, Datacenters, Disaster Recovery, Enterprise storage, backups and Systems Management). Supporting Pre-sales with demos, site surveys, proposals, project implementation and documentation.

Cloud SP + Vmware vCloud + CA Applogic Virtualization + VMware and Hyper-V; Disaster Recovery Unified Communications Solution Specialist MCTS Office Communications Server; Microsoft Exchange, OCS and Lync; Cisco CUCM, CUPS; VoIP / Conferencing multi-platform integration. +Pre-sales and delivery

- Implemented a Pilot of Unified Communications at EDP using OCS 2007 + CUCM + CUPS; - Implemented a Unified Communications at ONI Telecom, using OCS 2007 + Exchange 2007 + Cisco UCM + CUPS . > Corporate IT renewal and upgrade, including: *Planning and implementing a new datacenter *Windows Domain migration (~60 serves and 500 workstations); *Implementing new and migrationcorporate application and services; *System Administration team, responsible for all systems running Microsoft solutions;

Member of the WindowsSystems Administration team (~120 Servers, 1100 workstations). Technologies Experience > Windows NT4, Windows 2000 and Windows XP; > McAfee Active Virus Defence > Developped a full deployment PC/server solution: - System (desktops, laptops and servers), hardware and manufacturer independent; - Supports Windows NT4, 2000, XP e 2003 (server and desktop); - fully automated deployment of corporate applications.

Systems Administrator responsible for all corporate IT. In 2000, I create and became responsible for the ServiceDesk team. Major achievements: .Design and implementation of all IT infrastructure, including the Computer Learning Center business (11 classrooms) .Consulting and support task for business clients .Project leader for 2 headquarter moves without business downtime .Responsible for the administration and deployment of servers and workstations

Business Management Computing science