Luz Manrique

Documented Human Resources processes from diverse teams, including process workflows, timelines and detailed descriptions of each. Worked on the Human Resources process improvement and optimization seeking to obtain the ultimate process efficiency. Monitored the updating of the Human Resources processes.

Coordinated 30 customer service representatives into working together efficiently. Maintained a comfortable work environment. Successfully managed upset customers until they were fulfilled with the results. Participated in meetings and maintained continuous communication with the directors and assistant directors of the main university departments. Evaluated representatives’ performance in order to correct any flaws in their customer service.

Assisted students and faculty members in answering questions in regards to different departments of the University.

Tutored Sophomore (second year) students to improve their academic skills and lower drop out rates. Met with students at least twice a week to review the course material and prepare for examinations. Using cognitive and constructive approaches, motivated students to understand materials better and therefore obtain higher grades.

Business Psychology Learning Sciences Clinical Psychology Research

General Psychology Research