MAHESH ONKARI

 Design and implement ServiceNow ITSM and HRSD solutions aligned with enterprise architecture and governance standards.  Lead requirement gathering workshops with business and IT stakeholders to define functional and non-functional requirements.  Develop technical solution designs, including architectural diagrams, deployment models, and operational workflows.  Translate approved solution designs into clear, testable technical user stories with acceptance criteria for development teams.

 Delivered enhancements and automation for ITSM and HRSD processes, improving operational efficiency and turnaround time.  Implemented Flow Designer–based automations to reduce manual interventions across service fulfillment workflows.  Collaborated with architects and stakeholders to design scalable solutions for evolving business requirements.  Authored technical design documents, runbooks, and deployment guides for production readiness.

 Configured and enhanced ITSM processes, including Incident, Change, Problem, Service Catalog, Record Producers, and Order Guides.  Developed custom GRC components using Business Rules, ACLs, Database Views, and role-based data visibility.  Supported governance initiatives through controlled development practices and audit-ready documentation.  Mentored junior developers on ServiceNow platform fundamentals and development standards.