MANJIT KAUR

 Own configuration/parameter governance for Finacle, Flexcube, PRIME2/PRIME4 and surround apps (Insurance DD, Cross-Sell, IVR, OTP, SAS-AML, FircoSoft, Fraud Guard, KMS, Multi-card Embossing, Collis).  Translate regulatory directives and business changes into parameter controls; plan/execute upgrades with robust checks.  Lead application support for Retail & Islamic Loans; triage and resolve tickets to meet/exceed SLA targets.

 Controlled end-to-end parameter configuration through core-banking go-live; drove sign-offs across stakeholder groups as part of Go Live.  Partnered with Data Migration to align BPD setups and synchronize master parameters with downstream systems.

 Drove stakeholder alignment on major scope decisions; supported vendors through mapping and scope validation.  Coordinated data cleanup/enrichment with business units; validated legacy-to-Finacle code mapping.  Defined reconciliation reporting for migrated datasets; facilitated stakeholder sign-offs.  Presented current-state process discovery to Infosys and rationalized customization requirements.

 Processed account opening, clearing, fixed deposits, remittances, salaries, standing orders, sweeps, and service requests.  Produced SCRs and test plans for system changes; executed UAT for operations-related updates.  Resolved internal/external customer issues; conducted training and fostered a high-performance team culture.  Performed suspense account reconciliations and updated operations procedures (OP) for service functions.