MIR AHSAN

Resolved issues with ERP Software, vehicle diagnostic software, and vehicle diagnostic devices at several repair shop locations Performed first call incident resolution on all hardware, software, network inbound phone, email, instant message, and walk in issues, utilized knowledge of Microsoft Office 2013, 2016, Windows 7, Windows 10, Windows Registry, Azure Active Directory, Desktops, Laptops, iPhones, iPads, Printers, Networks, Windows Registry, Intune, JAMF Mac/iPad/iPhone device management

Fixed issues relating to Xstore point of sale software, HP printers, Epson receipt printers, Zebra ticket label printers, Star receipt printers, VeriFone credit card machines, Desktops, Laptops, iPhones, Janam mobile devices, MacOSX, MacBook's, Android using TeamViewer, AnyDesk, remote desktop, troubleshoot Citrix Desktop, Citrix Web Portal, Cisco AnyConnect VPN

First call incident resolution on all inbound phone, email, instant message, and walk in issues, utilized knowledge of Microsoft Office 2013, 2016, Windows 7, Windows 10, Windows Registry, Azure Active Directory, Desktops, Laptops, iPhones, iPads, Printers, Networks, Windows Registry, Intune, JAMF Mac/iPad/iPhone device management, Mobile Iron, Citrix Desktop, Citrix Web Portal, Cisco AnyConnect VPN, Adobe Acrobat, Installed, Configured, and setup devices for use. Investigated and resolved network issues