Madis Arumäe

- Supervised, motivated, and trained stockroom team members to maintain high performance - Delegated tasks and improved workflows to increase operational efficiency - Resolved conflicts and promoted a positive work environment - Prioritised stock replenishment based on store needs to ensure product availability

- Provided friendly and attentive customer service, ensuring a positive shopping experience - Handled customer returns, refunds, and processed online orders efficiently - Trained new staff on store procedures and customer service best practices

- Managed social media accounts and created engaging content to grow brand presence - Conducted competitor analysis to identify growth opportunities - Researched and engaged potential customers, stores, fairs across the Netherlands, Germany, Belgium, and Austria - Conducted research on how product packaging affects consumer purchase intention and provided actionable design recommendations

- Collaborated on marketing consulting projects for multiple organizations. Conducted competitor and sentiment analyses, provided data-driven recommendations for SEO/SEA and campaign strategies, and optimised communication approaches to enhance engagement, visibility, and overall marketing effectiveness. - Thesis: “Does Functionality Outweigh Emotionality? Examining the Impact of Review Type in E-commerce” – graded 8.0.

- Specialised in four different domains: Political, Entertainment, Corporate and Persuasive Communication. - Completed a minor in Computational Communication, combining theory, methods, and critical reflection. Gained hands-on experience in digital communication, data analysis with Python, machine

- Developed interactive games. Gained hands-on experience with game mechanics, level design, and user interfaces. - Built 2D/3D assets and implemented visual and audio elements to enhance player experience. - Collaborated in team-based projects, improving skills in project management, problem-solving, and cross-functional teamwork.