Maged Roshdy

- Provide Leadership to the first and second level Helpdesk support engineers and one technician ensuring that the team members meet or exceed their goals: Set KPIs, provide performance reports, trend analysis, and report on projects and SLA analysis to the IT manager - Build the yearly Helpdesk/workplace project and support plans as well as the budget associated. Lead the yearly plan and ensure the on-time, on budget, and quality driven solutions of the projects and services - Plan, Prioritize, and exec