Manuel Lucci Lucci

Experience Design: Implemented QR-based digital interfaces to enhance guest journeys through gamification. Strategic Leadership: Directed front-office operations, team scheduling, and staff training. Journey Optimization: Managed complex group coordination using Opera Cloud and Medallia to maximize GSS scores. Revenue Management: Led monthly financial closings (Monatsabrechnung) and daily audits, ensuring billing precision and revenue reporting.

Service Design: Managed guest journeys and touchpoints in a 234-room design-led hotel. Systems (PMS): Mastered Opera Cloud and digital workflows for international reservations. Revenue: Implemented upselling techniques for room categories, contributing to RevPAR and KPIs. Cross-Functional: Acted as bridge between HK, F&B, and FO to optimize interdepartmental communication and room-ready status.

Visual Composition: Executed creative plating and presentation of high-end dishes, maintaining strict visual identity and attention to detail. Operational Efficiency: Provided critical support during high-volume periods, demonstrating multitasking and rapid problem-solving. Quality Assurance: Monitored raw material integrity and managed inventory flow to meet premium quality standards. Technical Compliance: Adhered to international hygiene (HACCP) and safety regulations.

Touchpoint Management: Orchestrated high-volume interactions in a design-led hotel, reinforcing brand identity at every touchpoint. Experiential Concierge: Designed personalized Munich itineraries and cultural experiences for international guests. Quality Control: Monitored aesthetic and functional standards of public spaces to meet experiential design requirements. Digital Workflows: Managed complex reservation flows and secure digital payment processing.

Premium Operations: Executed high-standard front-of-house operations and cross-departmental coordination in a 4-star superior resort. Experiential Curation: Led specialized nature tours and designed personalized itineraries to connect guests with regional heritage. E-commerce & UX: Managed the digital shop lifecycle, bridging the gap between physical stay and digital retail. Product Innovation: Contributed to the development of in-house natural cosmetics to enhance brand philosophy.

Event Architecture: Orchestrated end-to-end operations for high-end weddings and corporate retreats, designing tailored logistics for complex requirements. Revenue Strategy: Managed multi-channel reservations and payment processing to maximize RevPAR and occupancy. Premium Service: Led front-of-house workflows for high-net-worth clientele, maintaining luxury boutique standards. Data Auditing: Executed financial reporting, billing, and PMS auditing for operational excellence.

360° Experiential Management: Strategic lead for a 4* Superior property, orchestrating brand synergy across front-of-house, dining, and luxury retail. Event Architecture: Designed and executed logistics for exclusive weddings and corporate retreats, managing the full project lifecycle. User Journey & CRM: Engineered personalized guest journeys through advanced CRM profiling and curated emotional experiences. Digital Revenue: Managed reservation flows and pricing strategies.

Product Design: Conceptualized personalized "experience packs" and storytelling-driven amenities to create emotional touchpoints. Digital Revenue: Optimized OTA presence and direct channels, managing dynamic pricing to maximize RevPAR and occupancy. CRM & Retention: Architected high-touch guest profiles and loyalty loops to drive high return rates. Holistic Ops: Managed supplier procurement and brand aesthetic standards across all functional areas.

Game Mechanics: Lead expert for board games, providing technical insights into game loops, playability, and complexity to align products with user profiles. Sales Optimization: Recognized as Top Seller by implementing upselling strategies and identifying latent customer needs. Visual Merchandising: Managed section layout using visual storytelling to enhance the customer journey and drive engagement. Operational Precision: Managed high-volume financial transactions and daily reporting.

Finance & Admin: Managed accounts payable/receivable and invoice processing, ensuring high-precision financial integrity. Resource Planning: Orchestrated staff scheduling and workforce distribution using data-driven planning for optimal coverage. Procurement: Managed full lifecycle from inventory requirements to supplier negotiations and supply chain efficiency. Customer Experience: Delivered personalized consultancy in a diverse, international environment.

Artisanal Quality: Expertly curated heritage-driven products, ensuring 100% consistency in taste and aesthetic brand standards. Service Orchestration: Managed high-traffic service delivery, optimizing guest flow and table turnover in a premium environment. Financial Precision: Executed independent cash management and daily sales reporting with absolute accuracy. Quality Governance: Orchestrated strict food safety protocols and facility organization.

Cluster Governance: Directed operations and staff workflows for a portfolio of hotels and apartments, ensuring cross-site service consistency. Centralized Finance: Orchestrated multi-site billing and high-precision reporting for the property cluster. Resource Optimization: Strategically managed cross-functional team schedules to maximize efficiency across various accommodation types. Revenue Architecture: Managed centralized systems to optimize occupancy portfolio-wide.

Culinary Design: Spearheaded artistic plating and visual composition of courses, ensuring high aesthetic standards and a premium sensory experience. Operational Agility: Collaborated with the Executive Chef during peak periods, ensuring high-precision delivery under intense time pressure. Production Management: Managed end-to-end kitchen cycles independently, strictly adhering to quality, hygiene, and HACCP protocols. Team Synergy: Optimized communication between teams to ensure fluid order flow.

Specialized in resource planning and technical sustainability. • Operations: Strong focus on logistics, regulatory compliance, and safety protocols. • Technical: Experience in Field Surveys, GIS (Geographic Information Systems), and spatial analysis. • Strategy: Planning for environmental initiatives and long-term resource optimization.

Specialized in the architecture of interactive experiences. Strategic Gamification: Applying game mechanics to corporate & non-gaming sectors to enhance user engagement. Technical Stack: Unity, Unreal Engine & C# (Logic/Scripting). Creative Pipeline: 3D Modeling, 2D Animation & UI/UX (Full Adobe Suite). Frameworks: Game Design Documentation (GDD), Level Design & Iterative Prototyping.

Technical specialization in commercial operations and Point of Sale (POS) optimization. • Sales Strategy: Expertise in Sales Architecture, psychological pricing, and up-selling techniques. • CRM: Advanced management of Customer Relationship cycles to drive retention. • Logistics: Focused on inventory control, visual communication, and customer flow dynamics.