Mag. Marcel Ulicny

Managing Problems across its lifecycle according to ITIL.

2nd and 3rd level application support. Ditributed Web/Application server support. Consulting and design of web applications.

Overall technical responsibility for the Service provided by a Service Capability for a designated customer. On the domain of competence: Provides technical consulting and recommendations to ensure his domain of competency (Delivery Contract) is cost efficient and in line with customer's needs. Ensures consistency of the technical actions on the customer's infrastructure. Responsible for building, deployment and delivery quality of Unix/Linux platform for SAP application support/operations.

RedHat Intructor trainee.

• Managing Major Incident and De-Escalation related activities on global scale • Management of service delivery related quality programs • Creation and maintenance of Major Incident Process related documentation and tools • Training and mentoring of the operation responsible and staff members

• Linux server day-to-day operation and troubleshooting • Deployment and operation of virtualized and standardized Linux platforms • Setup and configuration of services and applications • OS/Service securing, hardening and performance tuning • Technical expert single point of contact for the customer • Technical team leadership • Service quality improvement programs • Operation documentation creation and maintenance • Technical staff members training and mentoring

• Design, Setup and Control of Electronic Experiment • Computerized Data Acquisition and Analysis