Marco Leichsenring

Network- and System-Administration, Support for OpenSource-Software (especially Linux-based Software-Solutions) and Windows for the end-user, virtualizing of network-infrastructures, installation, configuration, testing of Hard- and Software, backup-solutions

Analyzing network issues, technical helpdesk, providing support, basic troubleshooting, Windows XP, Debian Linux, Administration Asterisk, Supporting OPSI Software Deployment System, Typo3, Wordpress, System-Administration Windows and Linux

Providing technical support to the customers, Logging calls, advising technicians for malfunctions in the DSL lines, key account management, creating tickets, Support of the following products: analog/digital TV, ISP, Telephony

Assembling and testing PCs, Installation of PC OS and System Software, Hardware Checks, Software Checks, Linux, Mac OS X, MS Windows XP, Vista

Taking inbound calls from customers from the german, switzerlandish and austrian market, logging cases, troubleshooting, determining software/hardware issues, searching in internal databases, creating DIY and dispatches, key account management of customer details, resolving hard- and softare issues, customer callbacks if neccessary, transfering calls to technical support level 2 if neccessary

Invoice-bookings in SAPr3, Creating marketing concepts, elaborating statistics, creating marketing samples, designing dossiers, creating sample sites for the new catalogue

at the end I made my own plans and did not care about the job that I was learning. I quit short time for the real end and started my own business