Marco Stamm
Suchst Du einen anderen Marco Stamm?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Marco Stamm
- Bis heute 4 Jahre und 10 Monate, seit Nov. 2020
Associate Director - Customer Advocacy Shared Services Hub
AT&T Global Network Services Deutschland GmbH
Performing the Associate Director role as a functional leader of multiple global Customer Service support teams spread across all global regions, and encompassing ~80 team members. The function's mission includes providing Customer Support teams an optimised, integrated and differentiated suite of both standardised and custom support services, with the goal to optimise cost, improve NPS, and foster revenue generation. Additionally managing a 3rd party provider for outsourced Customer Service provisioning.
- 7 Jahre und 1 Monat, Okt. 2013 - Okt. 2020
Area Manager - Service Management - Central Region
AT&T Global Network Services Deutschland GmbH
Leading a team of Service Managers in Central Region (DE / CH / AT), disciplinary responsibility. Supporting customer accounts of various sizes and service portfolios, being the main at&t focal point for customer contacts. Covering the full life cycle of a customer relationship, acting as the "customer's advocate" inside at&t. Consultancy role towards customer's decision makers and influencers to extend and improve the business relationship. Includes revenue responsibilities.
- 5 Jahre und 5 Monate, Mai 2008 - Sep. 2013
Program Manager
AT&T Global Network Services Deutschland GmbH
Program Manager for IT projects with strong technical background. Experienced in both infrastructure and customer-facing projects in multi-national teams and environments. Team lead function for group of PMs, interface role to Management. Experienced to work with internal and external customers on management level, and provide presentations tailored for that audience.
Ausbildung von Marco Stamm
- 2 Jahre und 8 Monate, Okt. 2011 - Mai 2014
MBA
GGS German Graduate School of Management and Law
Leadership General Management
- 3 Jahre, Okt. 1995 - Sep. 1998
Information Technology
BA Stuttgart
Sprachen
Deutsch
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Englisch
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Französisch
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