Marco Stamm

Premium

Angestellt, Associate Director - Customer Advocacy Shared Services Hub, AT&T Global Network Services Deutschland GmbH

Böblingen, Germany

About me

Purpose-driven Leadership * Innovation in Customer Experience * Organizational and Cultural Transformation

Skills

Abteilungsleitung
Master of Business Administration
Customer Relationship Management
Program Management
International Project Management
Service Management
Management
Infrastructure
Internet of Things
Abteilungsverantwortung
Internet der Dinge
Leitung eines Teams
innovation
Begeisterungsfähigkeit
Motivationsfähigkeit
Strategisches Management
Abteilungsleiter
Informationstechnologie
Ingenieur
Netzwerke
Vertrieb
Kundenservice
Service
Kundenbetreuung
Projektmanagement
Führung
Personalführung
Verantwortungsbewusstsein
Englische Sprache
Globalisierung
Support
ITIL
ITIL 4
ITIL Service Management
Motivation
Mentoring
Coaching
Innovation

Timeline

Professional experience for Marco Stamm

  • Current 2 years and 1 month, since Nov 2020

    Associate Director - Customer Advocacy Shared Services Hub

    AT&T Global Network Services Deutschland GmbH

    Performing the Associate Director role as a functional leader of multiple global Customer Service support teams spread across all global regions, and encompassing ~80 team members. The function's mission includes providing Customer Support teams an optimised, integrated and differentiated suite of both standardised and custom support services, with the goal to optimise cost, improve NPS, and foster revenue generation. Additionally managing a 3rd party provider for outsourced Customer Service provisioning.

  • 7 years and 1 month, Oct 2013 - Oct 2020

    Area Manager - Service Management - Central Region

    AT&T Global Network Services Deutschland GmbH

    Leading a team of Service Managers in Central Region (DE / CH / AT), disciplinary responsibility. Supporting customer accounts of various sizes and service portfolios, being the main at&t focal point for customer contacts. Covering the full life cycle of a customer relationship, acting as the "customer's advocate" inside at&t. Consultancy role towards customer's decision makers and influencers to extend and improve the business relationship. Includes revenue responsibilities.

  • 5 years and 5 months, May 2008 - Sep 2013

    Program Manager

    AT&T Global Network Services Deutschland GmbH

    Program Manager for IT projects with strong technical background. Experienced in both infrastructure and customer-facing projects in multi-national teams and environments. Team lead function for group of PMs, interface role to Management. Experienced to work with internal and external customers on management level, and provide presentations tailored for that audience.

Educational background for Marco Stamm

  • 2 years and 8 months, Oct 2011 - May 2014

    MBA

    GGS German Graduate School of Management and Law

    Leadership General Management

  • 3 years, Oct 1995 - Sep 1998

    Information Technology

    BA Stuttgart

Languages

  • German

    -

  • English

    -

  • French

    -

Wants

Program Management
International Project Management
Manager
Management
Leitung eines Teams
Abteilungsleitung
Abteilungsverantwortung
Internet of Things
Internet der Dinge
Herausforderung
Stellenangebot
Jobangebote

Interests

Fussball
Piano
Management
Politik
Innovationsmanagement
Computertechnik
Mobilfunk
Internet of Things

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