Maria Milosevic

- Supported and administered Office 365 services - SharePoint Online administration - Windows Server 2008-2022 - ADDS and DNS administration - Supported a large Hyper-V clustered environment - P2V/V2V migrations to both VMware and Hyper-V - Monthly security updates following company’s patch management strategies - Maintained WSUS - Utilized ITIL best practices (service, incident, problem and change management) - Documented operational procedures - Technical presentations and reports - 24/7 on-call rotation

- Administered and supported complex IT telecommunication environment spread across multiple countries and data centers - Deployed, administered, and provided comprehensive support for Windows Servers OS - AD and DNS - GP Management - Participated in the implementation and support of a large Hyper-V clustered environment - P2V/V2V migrations to both VMware and Hyper-V hypervisors - WSUS and company’s patch management strategies - Worked on numerous projects and initiatives - Utilized ITIL best practices

-ADP is a leading payroll and HR outsourcing company employing 60,000 people worldwide -Built and configured VMware VMs -Used vCenter customizations in combination with Sysprep -Configured and maintained large FTPS environment used for sensitive client data uploads -Supported Canadian server environment, resolved various types of OS and application issues -Communicated directly with ADP clients on scheduling regular maintenance, providing regular status updates and performing validation/testing activities

- Implemented, configured and supported enterprise server environment distributed across hundreds of physical locations in North America (3000 physical hosts, 1500 storage units, 12,000 virtual machines) - VMware vsphere support and configuration - Performed ESX OS upgrades and maintenance - IBM SystemX Server hardware - Infrastructure support for 1500 Loblaw stores across Canada, 20.000 POS (Point of Sale) systems - Maintained Sweda and Elvis applications that process credit/debit/cash transactions

- Provided support for servers, system infrastructure and data operations to locations worldwide - Worked on automated server OS Windows deployment - Provided support and handled requests related to worldwide data center server deployments - Monitored and supported VMware clustered infrastructure - IBM Blade Systems - Supported server hardware, operating systems, file & print servers, as well as capacity and asset management - SCOM, SCCM, KMS, MDT - Implemented knowledge base - ITIL principles

- Administered Windows 2003 server, AD, GP, OU, DNS, DHCP, LDAP - Supported and administered MS Exchange environment - Physical servers and other equipment installation - Implemented DFS infrastructure - Maintained Blackberry enterprise server - BackupExec and EMC Avamar - Participated in infrastructure migration project - Participated in the actual DC migration including cabling, exchange mailbox and data migration, SAN config - Directly responsible for the central location in Toronto with over 180 users

- Provided phone, in-person and remote support to 120+ business users for all standard desktop hardware and software products on three locations in Canada - Created and updated desktop/laptop master image using Symantec Ghost and Sysprep tool - AD administration, GP editing - Printers configuration - Blackberry support - Kintana Ticketing System - Worked with end users on troubleshooting issues - Educated users and communicated technical tips to reduce tickets - Problem escalation for 3rd party support