Mariam Gogitashvili

Fähigkeiten und Kenntnisse

Confluence
Jira Service Desk
Counseling and Support
Curriculum Development
Learning and Development (L&D)
Data-driven Decision Making
Learning Management Systems
Research Tools Proficiency
Employee Onboarding
Performance Assessment
Talent Pipeline Management
English
Performance Improvement
Training Delivery
Policy Compliance,
French
Progress Monitoring
Human Resources (HR)
Instructional Design
Training Needs Analysis
Progress Tracking and Reporting
Intervention Planning
Quality Assurance
Workshop Facilitation
Recruiting
Zendesk

Werdegang

Berufserfahrung von Mariam Gogitashvili

  • 7 months, Sep 2025 - Mar 2026

    Trainer / AI learning Specialist

    TELUS Digital

    Led onboarding for 150+ new hires in 2025 within AI operations, supporting a multilingual workforce across 14 languages. Delivered training sessions on AI operations workflows, product knowledge, customer service, and company processes for new and existing employees. Delivered 200+ hours of advanced AI upskill sessions for LLM workflows. Conducted training and onboarding for teams working in AI operations, ensuring quality, compliance, and process accuracy in AI-driven workflows. Designed and updated tr

  • 2 years and 3 months, Jul 2023 - Sep 2025

    Policy Subject Matter expert

    CCC Riga digital services

    Served as subject matter expert on operational policies, translating complex regulatory and procedural updates into structured workflows adopted by cross-functional teams. Designed and administered competency assessment frameworks, increasing evaluation scores by 6 percent through targeted feedback loops and performance optimization strategies. Partnered with operational and hiring teams to define role competency standards and evaluate candidate readiness against established benchmarks. Delivered interac

  • 4 years and 2 months, Jun 2019 - Jul 2023

    Quality Analyst / Training Delivery Specialist

    TELUS International

    Analyzed social media content in accordance with company policies, community guidelines, and platform safety standards. Reviewed user-generated content to identify policy violations, trends, and potential risks, ensuring compliance and quality assurance. Delivered structured training sessions for new hires and existing team members on content moderation policies and platform updates. Developed and updated training materials to reflect policy changes and operational requirements. Conducted quality audits

  • 1 year and 8 months, Oct 2017 - May 2019

    Media Research Analyst

    KANTAR MEDIA UK LTD

    Conducted comprehensive media monitoring and trend analysis to generate data-driven reports and actionable insights. Trained and onboarded new analysts on research methodologies, analytical tools, and standardized reporting frameworks. Translated complex data into strategic insights and evidence-based recommendations to support client objectives and business decision-making.

  • 6 years and 3 months, Mar 2013 - May 2019

    Trainer

    Georgian Young Psychologists Association

    Designed and delivered interactive workshops and training sessions for early-career psychologists, enhancing practical skills in assessment, counseling, and client communication. Developed structured training materials, including manuals, presentations, and case studies, tailored to varying levels of professional experience. Implemented evidence-based learning techniques to improve participant engagement, knowledge retention, and application in clinical settings. Facilitated peer supervision and discussion

  • 1 year and 7 months, Oct 2017 - Apr 2019

    Psychologist

    Wonderland Preschool Inc

    Delivered structured guidance and development-focused sessions to children and staff to support personal growth and skill development. Provided parental counseling and facilitated psychoeducational workshops to promote awareness and effective support strategies.

  • 10 months, Jan 2017 - Oct 2017

    Training & Research Intern

    Public Service Development Agency

    Conducted staff briefings and facilitated internal workshops on data collection methodologies and research best practices Contributed to the development and implementation of public service training programs aligned with organizational objectives Organized and facilitated investigator and coordinator meetings, conferences, and research-related events to ensure operational alignment and effective collaboration

Ausbildung von Mariam Gogitashvili

  • Current 1 year and 9 months, since Sep 2024

    Positive Psychotherapy

    IDC Positive Psychotherapy by WAPP

  • 4 months, Mar 2018 - Jun 2018

    Master's degree (Exchange)

    Universitat Pompeu Fabra

  • 1 year and 11 months, Sep 2016 - Jul 2018

    Master's degree

    Tbilisi State University

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