Marina Magnaguagno

Specification of new requirements to meet customers and regulatory needs in close coordination with clients and developers. Analysis and classification of incoming requests and error messages. Support and advise customers on the use of the Banking solution. Preparation of training courses. Technical and content Testing. Multi-language technical documentation. Supports and advise customers on the use of the solution.

Analyse and define banking software solutions, according to customers' business needs and proposing new functionalities. Play a liason role beetween developers and customers providing all the details needed to implement correctly the solution. Deliver a series of documents: Scope document, Business process diagrams, Functional specifications and parameters description document, both in English and in Italian. Define and provide manual and automatic tests. Support the implementation of the project: revi

Developed and followed up the implementation of communication strategies to promote company’s services and products: organized special events, planed marketing campaigns, created messages and press releases. Identified pre-sales and marketing activities to support the sales team: established and followed up relations with national and international prospective clients, created sales’ presentations and relevant materials, both in Italian and English. Conducted marketing researches and competitive analysis

Responsible of reservations coming from German and England. Organised meetings and groups staying at hotels (leisure and incentive). Assisted in communication campaigns and web marketing activities.

Collected and managed orders from foreign customers (USA, Belgium, Germany, Greece, Spain and UK), acting as intermediary between customers and Italian producers. Organized frequent travels abroad in order to visit customers and to identify new market opportunities. Participated as exhibitor to national and international fairs.

Collaborated in the organization of art exibitions: helped with the coordination of set-up, sent invitations to customers/prospects and followed up their partecipation, attended special events, provided information about exhibitions and artists to visitors. Daily monitoring of the gallery space.

General Management course accredited by ASFOR (the Italian Association for Management Education Development). Its 13-month program, featuring academic classes and an internship, developed my managerial skills in the various business areas and functions (i.e. operations, marketing, accounting, HR,