Dipl.-Ing. Marina Paripovic

- Team Management: Lead, mentor, and support a team of UCC engineers, ensuring effective performance, development, and resource planning - Customer Engagement: Lead regular meetings with customers to review service performance, discuss ongoing needs, and manage escalations or feedback effectively -Responsible for supporting and mentoring trainees throughout their training period

Key Skills & Responsibilities: - Remote support and troubleshooting of Cisco UC systems (CUCM, Unity, Expressway, Jabber) - Support and configuration of Microsoft Teams telephony features - Experience with 3rd-party UC and contact center tools (Samwin, Sikom, Andtek) - SIP and VoIP troubleshooting - Working closely with internal IT teams and external providers - Performing routine updates, patches, and documentation - Ensuring system stability and resolving incidents efficiently

- CUCM Administration for BMW worldwide (2nd Level) - Approximation of the cost of repair and order of particular spare parts, sending quotes to operational managers, implementation of these after an approval/ refusal - Associate Directory, AD - Changing/ updating the associate directory. -Intelligent dispatching

-IT solution deployment, customer assistance, HW/SW troubleshooting -Providing technical support for resolution, or escalation of POS related issues, and dispatch CE's to service via D1 and Oracle -Document incident information into ticketing system -Providing direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents.

Plan and execute a diverse programme that meets individual learner needs within German. Preparation and presentation of lessons of suitable content, level and interest to engage pupils throughout the age range, Setting of homework tasks in line with the homework timetable as prescribed by the Principal.

Maintaining and increasing sales of my company's products, Reaching the targets and goals set for my area, Developing sales strategies and setting targets, Collecting customer feedback and market research, Reporting to senior managers, close contracts with customers.