SUJEET NIRMAL

Roles & Responsibilities: • Worked on the design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters. • Assist in planning for the future strategy of networks and telecom Infra Services such as CAC, Call Routing, Extension Mobility, and Calling Permission. etc. • Deployed several multisite VoIP installations with centralized call processing using CUCM 11.

• Working as a part of Tier 2 Cisco. • Solid data networking skills such as routing with an emphasis on important voice concepts such as SIP Trunks, PSTIN, PRI, H.323, and MGCP. • Fixing all call routing-related issues & managing their virtualized environment. • Monitoring the performance of the UC Products and providing daily reports. • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, Digit manipulation, Dial Plan design • Preferred Knowledge of Service Now, ITSM.

• Providing support, including procedural documentation and relevant reports. • Responding within agreed time limits to call-outs. • Responsible for Service management and Change management. • Configuration and Troubleshooting of Voice Interfaces like ISDN T1/E1 PRI, FXS, FXO • Configuring, Managing, and Troubleshooting Cisco Voice Gateways and Protocols. • Configuring and Troubleshooting Translation patterns, Route pattern Route lists, Extension Mobility, and phone registration issues.