Marion Hammes
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Marion Hammes
- Current 3 years and 5 months, since Jan 2023
MS Office Trainerin
pepig Gabriele Thanner
- Current 10 years and 8 months, since Oct 2015
Primary Caregiver
Hammes-Welch Household
Looking after my young twins but now interested in new opportunities
- Current
Looking for new opportunities in the Customer Care / Call Centre field
Marion Hammes
- 1 year and 10 months, Mar 2021 - Dec 2022
MS Office Trainerin
pepig Gabriele Thanner
- 3 years and 4 months, Apr 2016 - Jul 2019
Call Centre Manager
Kuffer Marketing GmbH
- 3 years and 9 months, Oct 2011 - Jun 2015
Call Centre Manager, Central & South Eastern Europe, Turkey and Israel
Toshiba Europe GmbH
Implement and oversee technical and customer support operations through management of two outsourced call centre providers
- 2 years and 6 months, Apr 2009 - Sep 2011
Project Manager
Toshiba Europe GmbH
Selection, customisation and implementation of a new, leaner, open-source CMS system in call centres across Europe, to replace previous application.
- 6 years and 1 month, Mar 2003 - Mar 2009
Global Service Delivery Manager
Toshiba Information Systems (UK) Ltd
Management of Siebel CMS customisation and implementation for Global Support Centre including budget responsibilty, Siebel training for staff and trainers, change management, process development and implementation, incident management in co-operation with outsourcer.
- 8 years and 5 months, Jan 1995 - May 2003
Customer Service Manager
Toshiba Information Systems (UK) Ltd
Responsibility within the Computer Systems Division for customer service and in-house call centre provision in the UK and Ireland
Sprachen
English
C1 (Fließend)
German
C2 (Verhandlungssicher / Muttersprachlich)
French
A1-A2 (Grundkenntnisse)
Spanish
A1-A2 (Grundkenntnisse)
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