Marion Robson

Responsible for a team of 17 employees - Oversaw the daily handling of all orders, returns and customer needs - Responsible for procedures and processes and their continuous improvement; stimulate adherence to procedures - Sales and KPI reporting to VP of sales - Backorder management/forecasting/coordination of sourcing of goods from the various Merit production plants - Point of contact for the various departments, such as sales, marketing, product management, planning and forecasting

Responsible for a team of 23 employees - Oversaw the daily handling of all orders, returns and customer needs - Analysed management reports with regards to productivity and service levels - Responsible for the smooth operation of the call centre IT infra-structure - Set up and followed up on outbound campaigns, - Point of contact for back office and marketing department - Contact person for outsourced call centre activities - Initiated and took part in projects for the improvement of working tools