Marium Afzal

Lead the tracking and reporting of Financial and Procurement KPIs under CIO/CTO organizations. Align metrics with strategic goals to analyze operational efficiency, CAPEX, OPEX, and vendor performance for executive decisions. Ensure KPI governance and data accuracy with stakeholders.

Performed regular and ad hoc KPI analysis using SQL-based datasets. Tableau dashboard implementation projects and coordinated with global teams for reporting enhancements. Built and maintained Power BI dashboards for executive management and customer reporting. Conducted SLA compliance, MTTR, NPS, and operational performance analysis. Maintained reporting documentation and governance standards. Supported network performance analysis and service improvement initiatives.

Conducted KPI reporting & operational analytics for network operations Managed SLA compliance measurements & liquidated damages calculations Analytical reports covering network outages, service quality, & operational performance Partnered with regional stakeholders to resolve recurring operational issues Delivered subscriber statistics, outage reporting, & customer experience analysis through NPS reporting Improved reporting processes & automated recurring reports to enhance efficiency and accuracy