Marketa Ambrozova

Part of Service Management Office/ ITSM team responsible for requirements gathering and technical documentation of ServiceNow projects and enhancements, training of associates on ITIL processes and ServiceNow. - Build and manage business relationships - Gathering requirements requirements, and groom stories, troubleshooting - Facilitate user acceptance testing and provide demos of ServiceNow solutions - Create reports, analytics dashboards

Responsible for an efficient and repeatable testing model and analysis of APIs for global data and transaction migration (API, batch) - Identify scenarios for test automation. Develop, execute and continuously improve automated test suite, monitors and project documentation - Agile environment - TestRail (test case management software for QA and Development Teams), Postman (collaboration platform for API development and automated testing), Enterprise Architect, PostgreSQL database, JIRA, Azure DevOps

Cross-departmental role under the jurisdiction of Operations Dep. aiming to streamline the processes and workflows within the company surrounding customer support. Working with the Customer Success department directly, as well as key internal departments to identify and streamline call-drivers. Liaising with stakeholders to optimise the strategic footprint of the support function during transformation from a start-up into fully-fledged company. Ownership of escalation processes (Devs, Legal, Sales, Fin).

Responsible for building an infrastructure of a start-up company in an international business entity with an annual turnover exceeding 1,4 mil. EUR and global network of 5000+ specialized suppliers. - obtained ISO 9001 - passed 4 annual audits - set-up and improvements of internal procedures, reporting - responsible for project budget, active drafting, developing, testing, implementation, and improvement of internal system incl. project and system documentation - coordination of IT developers

- setting up all internal processes through the whole company due to the very initial stage of its development - corporate agenda, incl. invoicing and payments - full coordination of coating inspections worldwide - formation of the contracts and general terms, pricing, project follow-up - day-to-day communication with the clients and suppliers/ inspectors - developing an internal system and IT solutions

Erasmus student exchange