karan malhotra

As a Delivery Manager, I oversee end-to-end delivery of HPE’s Complete Care, Tech Care, and GreenLake services, managing €1.5M+ accounts. I ensure seamless execution, align IT services with business goals, lead complex system delivery, and handle escalations. I drive ITSM processes, optimize Salesforce/SNOW, and improve reporting. Through strategic account management, process maturity, and contract negotiations, I enhance customer satisfaction, support growth, and ensure cross-functional collaboration.

Led high-impact strategic projects with disciplined project management, driving global improvements and stakeholder value. Managed virtual teams across regions to align with business goals, optimizing progress through actionable insights. Conducted data-driven analyses to model outcomes and support decisions. Presented strategic directions and benchmarks to executives, delivering measurable value and alignment through proactive leadership.

Led global implementation of tools, including Salesforce Lightning at HPE, ensuring integration and delivery. Collaborated globally to gather requirements, review cases, and deploy Agile-driven features. Directed workflow design for alignment with goals. Developed metrics-driven reporting for tool performance. Managed PoCs, SOP creation, training, and adoption, working with leaders to prioritize backlogs and ensure successful solution rollouts aligned with business objectives.

Managed budgets and priorities for high-value clients, aligning with leadership for resource efficiency. Built trusted stakeholder relationships, governed SLAs with continuous improvement, and used CSAT surveys for satisfaction. Led ITSM delivery, escalation management, and RCA with ITIL strategies. Directed transitions, optimized Tier 1 & 2 operations, and delivered monthly SLA reports, focusing on service excellence, process maturity, and proactive client engagement and alignment.

Business Management

Business Management