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karan malhotra

Employee, IT Service Manager, Hewlett Packard Enterprise

Munich, Germany

Skills

IT Service Management
IT service delivery
IT Governance
IT Infrastructure Project Management
IT Transition Management
Business Continuity Management
IT Risk Management
Vendor Management
Agile Methodology
Performance Management
Team Building
People Management
Reporting
Engagement
Change Management
Incident Management
Problem Management
Availability Management
Capacity Management
Scrum Master
Prince 2
ITIL v4
Fault Management
KPI
Implementation
IT-Governance
Mentoring
Leadership
Service Desk
Service Design
Risk Management
Management Reporting
SLA
Continuous Improvement
IT service continuity management
Risk Management / Risk Control
Vendor
Performance Manager
Crisis Management
Business Case
IT Security
ITSM Tools
MS Office
Jira
ServiceNow
Service Management

Timeline

Professional experience for karan malhotra

  • Current , since Nov 2013

    IT Service Manager

    Hewlett Packard Enterprise

    Experienced Technology Professional with 15 years of broad worldwide experience in IT Service Delivery & IT Service Management. Demonstrated domain expertise in successfully implementing ITIL and Project Management processes and practices across organization based on business model. Transformed & optimized substantial IT delivery operations aimed at improving operational elements, growth and cost efficiency. Expertise in establishing and effectively managing IT Services Delivery, Projects & Transitions.

  • 2 years, Nov 2011 - Oct 2013

    IT Service Delivery Manager

    Royal Bank of Scotland

  • 2 years and 1 month, Sep 2009 - Sep 2011

    IT Operations Manager

    Hewlett Packard Enterprise

  • 1 year and 6 months, Jan 2008 - Jun 2009

    Team Leader Helpdesk & Application Support

    Trigon IT Solutions

  • 1 year and 2 months, Nov 2006 - Dec 2007

    Team Leader Sales & Technical Support

    Mosaic Computers

  • 1 year and 7 months, Apr 2005 - Oct 2006

    Sr. Customer Support Executive

    Agilisys

Educational background for karan malhotra

  • 1 year, Jan 2009 - Dec 2009

    Business Management

    Welingkar Institute

    Business Management

  • 4 years and 5 months, Jun 2005 - Oct 2009

    Dual degree course in Management in Commerce

    University of Mumbai

    Business Management

Languages

  • English

    Fluent

  • German

    Basic

Wants

Career Opportunities
Career Development
Learning

Interests

Backpacking (travel)
Photography
Music
Movies
Cooking

Group memberships

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