Maroua Ghazouani
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Maroua Ghazouani
- 6 Monate, Aug. 2023 - Jan. 2024
Product Roadmap Manager, Paris, France
GRDF (France's Leading Natural Gas Distribution Operator)
Supervised and updated roadmapms for CRM applications, ensuring alignment with business goals and budget compliance. Led the creation of the 2024 investment approval dossier, coordinating stakeholders to ensure alignment with strategic objectives. Key activities included: • Leading technical and financial feasibility studies • Mapping the target system architecture • Developing budget forecasts and timelines • Prioritizing the product backlog and conducting risk analyses
- 10 Monate, Okt. 2022 - Juli 2023
Project Manager, Paris, France
ADP (Paris airports)
• Rescued and delivered a stalled reporting project for airport safety and security : • Developed reporting dashboards providing visibility into operational risks and incident trends across Paris airports. • Conducted a thorough project diagnosis, defined a recovery plan, and re-established stakeholder trust. • Delivered a reporting solution offering insights into parking capacity, operational incidents, and occupation trends over time. Technical Environment: Azure DevOps, SAP BO, SAP BODS, Power BI
- 1 Jahr und 6 Monate, Mai 2021 - Okt. 2022
RUN Manager, Paris, France
SNCF (French National Railway Company)
Managed the operation of 10 information systems for SNCF operators, overseeing systems for rail transport management and passenger information across Paris and its metropolitan area : • Led incident treatment, escalation processes, and crisis mitigation, ensuring smooth communication during disruptions • Oversaw subcontracted support services (levels 0-1) and provided technical assistance for levels 2-3, improving support quality through monitoring and continuous improvements
- 3 Monate, Jan. 2021 - März 2021
Project Manager - Product Owner, Paris, France
MINISTRY OF ECONOMY AND FINANCE (Paris, France)
• Delivered a solution to manage artistic heritage assets through functional workshops and backlog management : Led the implementation of an IT solution for managing the Ministry's artistic heritage, centralizing the tracking, inventory, and maintenance of art pieces
- 2 Jahre, Jan. 2019 - Dez. 2020
Head of customer relationship Management
Tunisie Telecom
• Oversaw the corrective, preventive, and evolutive maintenance of all front-office information systems, leading new projects within the subdivision • Directed CRM implementations, stakeholder trainings, and business process optimizations across multiple regions • Led CVM, Chatbot, and Social CRM initiatives
- 5 Jahre, Feb. 2014 - Jan. 2019
Various Missions (Tunisia & Mauritania) – CRM Expert / PM / PO
Tunisie Telecom
Led CRM-focused projects across diverse regions, overseeing end-to-end implementation of CRM systems, process optimization, and automation to drive business efficiencies.
- 4 Monate, Feb. 2013 - Mai 2013
Engineer Student
PwC tunisia
Ausbildung von Maroua Ghazouani
- 2009 - 2013
Computernetzwerke und Telekommunikation
Institut national des sciences appliquées et de technologie, Tunis, Tunisia
Mit besonderer Auszeichnung
- 2005 - 2008
Mathematics
Lycée Pères blancs, Tunis, Tunisia
Mit besonderer Auszeichnung
Sprachen
Arabisch
Muttersprache
Französisch
Muttersprache
Englisch
Fließend
Deutsch
Gut
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