Martin Mak

- Overhauled 25 policies, guidelines, and instructions and 80 information security controls (technical, organizational, physical, people) to align with DORA, NIS2, EBA, and BCBS 239 -Built 12 KPI and KRI models for the internal InfoSec governance platform, giving the Management and Supervisory Boards recurring compliance and risk reporting -Steered external advisory teams through 3 regulatory compliance assessments and operationalized the ECB’s May 2024 RDARR expectations, raising ISMS maturity within an

- Aligned ServiceNow role-based access control (RBAC) structures with ITIL and compliance requirements, reducing access-related audit discrepancies by 15% -Led end-to-end analysis of ServiceNow licensing workflows and removed redundant approval steps, contributing to a 20% reduction in processing cycle time -Aligned 12 departments across 6 companies on governance responsibilities and organizational structure for the group-wide ServiceNow rollout across the Wiener Stadtwerke group -Designed a reporting sy

- Accelerated project execution by coordinating strategic IT infrastructure and process optimization programs across international business units, reducing project delivery timelines by 15% within 9 months. - Improved executive decision-making by producing high-impact reports and visual dashboards for board and steering committee meetings, enhancing transparency and cutting decision lead time by 25%. - Strengthened internal controls and compliance by redesigning the IT governance framework and aligning it

- Accomplished swift mastery of IT sector essentials in project development, subcontracting, financial reporting, and month-end close, establishing a strong foundation for effective contributions. - Assumed financial stewardship of key public sector projects within 3 months, overseeing a monthly revenue of €100k, showcasing quick adaptability and financial acumen. - Managed invoicing and revenue reporting for 25+ projects, ensuring precision and compliance, resulting in a monthly revenue of €500k and a 15%

- Prepared invoices on a daily basis, effectively sending out bills for upwards of 200 customers monthly - Organized and reported on financial information to document payment histories and assist with sound financial accounting - Entered figures using 10-key calculator to compute data quickly - Investigated daily variances and corrected errors to resolve discrepancies