Mateo Ko

Angestellt, IT Support Lead, trivago N.V.
Düsseldorf, Germany

Skills

MS Office
Communication skills
Supervision
Microsoft Azure
Microsoft Intune
IT systems
Windows
Computer
Support
Windows Server
IT Network
Help desk
Active Directory
Japanese Language
English Language
M365
Management
IT support
Server
Service Desk
Firewall
PC Support
Systemengineering
Network Administration
Ticketsystem
Team work
System Administration
Project Management
Microsoft
SharePoint
Microsoft Exchange
Cisco Router
Cisco Switches
Cisco WAP

Timeline

Professional experience for Mateo Ko

  • Current 1 year and 11 months, since Sep 2023

    IT Support Lead

    trivago N.V.

    • Coordination of daily activities and projects • Up-keeping of user-facing knowledge base in preparation for AI technical support automation

  • 2 years and 2 months, Jul 2021 - Aug 2023

    1st&2nd Line Support Leader

    IIJ Deutschland GmbH

    • Supervision of team members in IT support and project assignments • Coordination of workload and shift within the team • Improvement of overall support operation where applicable

  • 5 years and 2 months, Jul 2018 - Aug 2023

    System Engineer

    IIJ Deutschland GmbH

    • Configuration, administration and troubleshooting of below items - M365 suite (Admin Center, Azure AD, Intune, Compliance Policy, Conditional Access, Exchange Online, SharePoint etc) - Client devices such as Windows PCs, Windows servers, iPhones & iPads - Various desktop apps incl. MS Office - VC systems (Cisco WebEx & Polycom) - NW devices (NAS, Fortigate firewalls, Cisco WAP, Cisco L2SW & Cisco Router) - Miscellaneous (e.g. MDM, Windows VMs etc) * Some experiences are partial

  • 1 year, Apr 2017 - Mar 2018

    VoIP Network Engineer

    NTT DATA

    • 2nd line support for Cisco network devices mostly on WAP for wireless IP Phone connection issues • Modification of configurations for the IP phone system infrastructure on Linux servers, Cisco WAP & IP Phones

  • 2 years and 4 months, Jun 2014 - Sep 2016

    Network Operations Engineer

    NTT Communications

    • Troubleshooting of network devices (Cisco L2SW, Cisco Router, Juniper SW etc) for overseas WAN network issues in collaboration with international teams • Incident management: over a hundred cases a day while initiating investigations based on monitoring systems, phone calls and emails

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