Mateo Ko
Skills
Timeline
Professional experience for Mateo Ko
- Current 1 year and 11 months, since Sep 2023
IT Support Lead
trivago N.V.
• Coordination of daily activities and projects • Up-keeping of user-facing knowledge base in preparation for AI technical support automation
- 2 years and 2 months, Jul 2021 - Aug 2023
1st&2nd Line Support Leader
IIJ Deutschland GmbH
• Supervision of team members in IT support and project assignments • Coordination of workload and shift within the team • Improvement of overall support operation where applicable
- 5 years and 2 months, Jul 2018 - Aug 2023
System Engineer
IIJ Deutschland GmbH
• Configuration, administration and troubleshooting of below items - M365 suite (Admin Center, Azure AD, Intune, Compliance Policy, Conditional Access, Exchange Online, SharePoint etc) - Client devices such as Windows PCs, Windows servers, iPhones & iPads - Various desktop apps incl. MS Office - VC systems (Cisco WebEx & Polycom) - NW devices (NAS, Fortigate firewalls, Cisco WAP, Cisco L2SW & Cisco Router) - Miscellaneous (e.g. MDM, Windows VMs etc) * Some experiences are partial
- 1 year, Apr 2017 - Mar 2018
VoIP Network Engineer
NTT DATA
• 2nd line support for Cisco network devices mostly on WAP for wireless IP Phone connection issues • Modification of configurations for the IP phone system infrastructure on Linux servers, Cisco WAP & IP Phones
- 2 years and 4 months, Jun 2014 - Sep 2016
Network Operations Engineer
NTT Communications
• Troubleshooting of network devices (Cisco L2SW, Cisco Router, Juniper SW etc) for overseas WAN network issues in collaboration with international teams • Incident management: over a hundred cases a day while initiating investigations based on monitoring systems, phone calls and emails
XING – The jobs network
Over 1 million jobs
Find just the right job for you on XING.
Job offers just for you
Get found by employers and over 20,000 recruiters.
22 million members
Connect with new people and gather inspiration to boost your working life.
Free membership
Basic membership is free, but the opportunities are priceless.