Matthias Urban

Handling all incoming requests for technical support in regards to EDI / Messaging and web services; Handling any general help desk escalations (2nd/3rd level support); EDI message traffic monitoring, troubleshooting and reporting; Monitor and follow-up on escalations with internal teams and/or customers; Participate in projects and provide project support on both migration projects and for new EDI Solutions

Individualized support for high potential and VIP sellers on the Amazon platform; Troubleshooting operational issues in cooperation with business partners and internal business and technical teams; Coaching and developing sellers in order to improve their self-reliance and reduce contact frequency

Providing chat, phone and E-mail support for general and specialized integration and operation questions and technical issues Troubleshooting operational issues in cooperation with business partners and internal business and technical teams

Accountable for data interchange between vendor and Amazon systems as part of the Amazon supply chain Technical assistance and support for EDI integration issues with external trading partners Monitoring, troubleshooting and reporting of operational data and communication issues from both external and internal requests High severity issue troubleshooting and management Cooperation in EDI Self Service Integration tool development and improvement Assistance in process documentation and improvement

Providing phone and E-mail support for integration and operation issues and questions, specialized for "Fulfillment by Amazon" requests. Troubleshooting operational issues in cooperation with business partners and internal business and technical teams High skilled with deep knowledge, subject matter expert and point of contact for internal questions

Excavation site supervisor Project organization, coordination and communication Object documentation, analysis and presentation

Executive technical assistance Artifact documentation and treatment Object excavation and documentation

Business organization and development of organizations Quality and Project Management Marketing and Public relations Personal Management Accounting Management techniques

Pre- and Early History of Central-, West- and Eastern European Cultures