Mehdi SEMMANE

• Oversaw end-to-end management of sworn and certified translation projects. • Drove business development initiatives by identifying new corporate clients (law firms, government agencies, universities). • Optimised production workflows and quality assurance protocols, reducing turnaround times.

• Organized and managed executive schedules, creative team meetings, and project timelines, ensuring efficient workflow • Coordinated with clients, creative teams, and external partners to facilitate smooth project execution and communication • Managed multiple creative projects simultaneously, addressing challenges and ensuring timely delivery of high-quality results.

• Managed a portfolio of distributor accounts across DEWALT, BLACK+DECKER, CRAFTSMAN, and STANLEY lines, driving revenue growth throughout the French territory. • Leveraged Salesforce.com to track sales pipelines, monitor ordering patterns, and trigger re-order notifications, ensuring consistent achievement of quarterly targets. • Collaborated with Engineering, Customer Service, and Sales Operations to deliver tailored solutions while applying deep product expertise to identify upsell and cross-sell opp

• Managed the complete lifecycle of French investment fund data, ensuring 100% accuracy in static data records, client details, and instrument information. • Executed and verified daily settlement transactions while investigating and resolving data discrepancies in collaboration with internal teams and French custodians. • Provided critical data inputs for daily Net Asset Value calculations and upheld operational excellence through strict control adherence and process optimization.

• Addressed customer inquiries via phone, email, and chat, resolving issues effectively to ensure a positive experience. • Maintained accurate customer records, monitored service performance, and analyzed data to identify improvement opportunities. • Developed customer service strategies, established policies, and trained new team members to uphold quality standards.

• Led content creation, digital marketing consulting, PR, and community management to strengthen brand presence. • Drove international and national sales development through strategic outreach and relationship building. • Managed lead generation, pipeline tracking, and office automation to streamline operations and support growth.

• Co-founded QuetzalCom in August 2019, building an independent freelance entity under the Moroccan Auto-entrepreneur program. • Led a dynamic team of young freelancers including editors, writers, photographers, models, and public speakers in a collaborative environment. • Specialized in content creation and digital marketing, driving brand visibility and client engagement through diverse creative expertise.

• Conducted fleet management, optimizing vehicle operations to enhance overall efficiency. • Streamlined administrative workflows through effective office automation and process improvements. • Executed data analysis to deliver valuable insights and support informed organizational decision-making.

• Contributed to the development and implementation of digital marketing strategies through hands-on experience. • Conducted benchmarking studies to analyze industry trends and competitive landscapes, informing strategic decisions. • Demonstrated adaptability by efficiently updating, migrating, and organizing data to support operational needs.

• Gained exposure to professional environments and CRM systems, building foundational skills for effective client interactions.