Melanie Pielok

Until 2018, Head Due Diligence, BNP Paribas Gruppe in Deutschland

Frankfurt am Main, Germany


International Business
Project Work
Communication Skills
Out of The Box Thinking
English Language
Leadership Skills
Client Service
Operational and Organisational Structure
Analytical Skills
German language
Private Banking
Security Settlements
Global Transaction Banking
Process Reengineering
Capacity Management
Custody Solutions


Professional experience for Melanie Pielok

  • Current , since May 2019

    Client Management/ Client Referential

    BNP Paribas Gruppe in Deutschland

    Client Management/ Client Referential

  • 11 months, Jun 2018 - Apr 2019


    BNP Paribas Gruppe in Deutschland

  • 1 year and 5 months, Jan 2017 - May 2018

    Head Due Diligence

    BNP Paribas Gruppe in Deutschland

    I´m heading the Due Diligence Team with 72 people, devided into 6 Sub Teams responsible for Document Check, Screening, Client Onboarding and Client Recertification including Analyses, Data Quality and Regulatory Reporting.

  • 1 year and 5 months, Aug 2015 - Dec 2016

    Department Head Client Administration Europe, Operations

    Bank Julius Bär Europe AG

    I have four teams (total of 25 people) that I am responsible for: Account Opening, Static Data, Fees and Client Services. The duty includes client account opening and -closing, client reporting, fees, credit card, online banking, general queries, system or operational inquiries, as well as topics around performance of risk, regulatory, audit and compliance requirements.

  • 1 year and 4 months, Apr 2014 - Jul 2015

    Team Head Client Services Europe, Operations

    Bank Julius Bär Europe AG

    Lead a team of 10 people during the integration of ML (100 relationship managers and 50 assistants for 4000 clients in 7 countries in Europe) while keeping up the high level of excellent and qualified service for the German business (45 relationship manager and 20 assistants for 4500 clients in Germany).

  • 10 years and 7 months, Sep 2003 - Mar 2014

    Client Service Officer & Key Account Manager Global Transaction Banking

    Citigroup Global Markets Deutschland AG

    Responsible to deliver a qualified 360 degree service to 20 contacts in different departments in Goldman Sachs, our biggest client in Germany. I coordinated best practice for German instructions, assisted Goldman Sachs with settlements by value date of their business in OTC, On-Exchange business: Xetra & Eurex CCP, Bund Auctions, corporate actions and supported them in their capacity as a lead manager for exchange offers, tender offers and IPOs

  • 8 months, Jan 2003 - Aug 2003

    Deputy Team Head Settlements Own Trading

    Citigroup Global Markets Deutschland AG

    In my function as deputy team head for own trading I acted as co-author of the BRD for the implementation of the central counterparty for settlements, our biggest and most important project at that time, and performed user application tests

  • 1 year and 9 months, Apr 2001 - Dec 2002

    Settlement Client Service Officer Global Transaction Banking and Custody

    Citigroup Global Markets Deutschland AG

    Position management between the three entities: Frankfurt, London and New York As settlement specialist back office for own trading I was responsible for the settlement of equity and bond trades as well as for delivery of positions resulting out of stock loan and collateral trades by value date

  • 2 years and 3 months, Jan 1999 - Mar 2001

    Settlement Client Service Officer Global Transaction Banking and Custody

    Dresdner Bank AG

    Responsible for clients with settlement related questions and topics concerning corporate actions, single point of contact for accounting of fees as well as for reporting and general questions

  • 11 months, Feb 1998 - Dec 1998

    Bank Clerk

    Sparkasse Offenbach

    Client Service & Investment Advisory.

Educational background for Melanie Pielok

  • 1 year and 2 months, Nov 2000 - Dec 2001

    Degree of Certified Banking Manager

    Frankfurt School of Finance & Management

  • 2 years and 8 months, Feb 1998 - Sep 2000

    Degree of Certified Banking Specialist

    Frankfurt School of Finance & Management

  • 2 years and 6 months, Aug 1995 - Jan 1998

    Bank Apprenticeship

    Städtische Sparkasse Offenbach

  • 3 years, Aug 1992 - Jul 1995

    School Leaving Examination: Economics, Mathematics, English and Accounting

    Georg-Kerschensteiner-Schule Obertshausen


  • German

    First language

  • English



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