Mercedes Pardo

• Management of Starters, Movers, and Leavers and role reviews via an enterprise IAM cloud-based solution (Kissflow) and in-house applications. • Creation and enhancement of corporate security policies, standards, procedures, and playbooks by following EU and International regulations. • Delivered and administered the role lifecycle in line with segregation of duties, least privilege principles, RBAC, and RACI definitions. • Governance of the Corporate cloud-based Password Manager.

• Led GRC, IAM, Business Continuity and Disaster Recovery initiatives across multiple EU-regulated insurance, media, and banking entities, enforcing compliance with ISO/IEC 27001, ISO 22301, NIST, DORA, and GDPR. • Identity and Access Management • Business Continuity and Disaster Recovery Oversight • Planned and coordinated Disaster Recovery Plan strategies for critical IT assets within BBVA Corporate and Investment Banking.

• Creation and implementation of operational fraud prevention strategies for issuing and acquiring banks from Argentina, Colombia, Costa Rica, Cura ̧cao, Dominican Republic, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Peru and Uruguay. • Executed big data analysis using Teradata, SQL, R and Microstrategy. Testing and Implementation of the models with Visa Risk Manager, Mastercard Fraud Manager and IBM Mainframe. • Assessed and advised risk managers of South America and USA banks.

• Managed portfolios of retail clients, including accounts, payments, loans, and cross-selling of financial products. • Applied KYC and AML procedures in daily operations in line with central bank regulations. • Built long-term client relationships, increasing retention and portfolio profitability.