Michael Fleck

Leadership & expansion of business unit, new customer acquisition&comprehensive strategic development of existing customers / Thought leader for digital transformation, both internally and externally / Increasing customer satisfaction through supervision of project progress & effective stakeholder management on strategic level / Expertise in digital business models: Focus on product innovation & strategy to continuously optimise the digital value chain and increase the company's success.

Successful development & management of internal industry team (incl. development of hiring strategy, inspiring team vision & creation of robust business plan) / Customer consulting / Focus on digital business models, product & service innovations / Organisational & technical management of a team of up to 20 employees / Central contact person on 7-digit accounts / New customer acquisition and projects in strategic growth areas / Involvement in company development / Multi-Project Management

Successful expansion of large customer accounts / Project management with comprehensive stakeholder management and operational responsibility for customer projects, especially in the introduction of digital products and the optimisation of customer experiences / Supervision of complex customer projects & new customer acquisition / Management & development of heterogeneous team (up to 15 people)

Key account & project management of big client in finance industry: Support and strategic development of the largest customer account, including the successful relaunch of the web portal and apps / User Experience and Digital Product Design / Management of multi-discipline product teams / Personnel management for up to 10 team members / Industry presence: Regular participation as a speaker at various specialist conferences.

Web Design and Adobe Flash development

Conception of digital applications: incl. process and information architecture / Research: planning, implementation, evaluation and presentation of qualitative and quantitative measures / Programming of advertising banners (Flash)

Part of the German-Ethiopian Capacity Building Programme ECBP / Support for the ‘One Laptop Per Child’ (OLPC) initiative / Training of Ethiopian teachers / Development of an evaluation framework for teaching quality

Mediendesign, -forschung, Usability und Ergonomie, Mediendidaktik, Interfacegestaltung, Online Communities, Informatik in Entwicklungsländern; Nebenfach: Psychologie