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Michael Lehner

arbeitet von zu Hause. 🏡

Angestellt, Senior Engineer, Enterprise Technical Services, Dell
Nürnberg, Deutschland

Fähigkeiten und Kenntnisse

flexibility
communication skills
advanced skills for EMC Symmetrix / VMAX
teamspirit
Knowledge about SAN
EMC VNX and EMC VPLEX
sense of priorities
fast learner
Technical understanding
Customer / Technical Support
Support
Kundenservice
Metro Node

Werdegang

Berufserfahrung von Michael Lehner

  • Bis heute 6 Jahre und 9 Monate, seit Sep. 2018

    Senior Engineer, Enterprise Technical Services

    Dell

    Global Remote Support in German MLS team with focus on German speaking countries for PowerMAX, VMAX storage systems, VPLEX and Metro Node virtualization systems and SAN switches/directors from Cisco and Brocade. Currently over 18 yrs of experience.

  • 2 Jahre und 3 Monate, Juli 2016 - Sep. 2018

    Technical Support Engineer Level 3

    Dell EMC Deutschland

    Tech Support Engineer in a German multilingual remote support team which supports DELL EMC VMAX, VPLEX and SAN service requests from our customer in Germany, Austria, Switzerland and also from worldwide customers.

  • 5 Jahre und 6 Monate, Jan. 2011 - Juni 2016

    Tech Support Engineer Level 2

    EMC Deutschland GmbH

    level 2 (remote) worldwide tech support for EMC's High End storage system Symmetrix / VMAX and SAN infrastructure with Brocade and Cisco hard- and software.

  • 2 Jahre und 9 Monate, Apr. 2008 - Dez. 2010

    Support Analyst Symmetrix / SAN

    EMC Deutschland GmbH

    advanced level 1 remote support for Symmetrix high end storage systems and SAN environments for customers in germany, austria and switzerland. main responsible for a german partner project.

  • 2 Jahre und 6 Monate, Nov. 2005 - Apr. 2008

    Customer Engineer

    EMC Deutschland GmbH

    remote and onsite maintenance for EMC storage systems such as Clariion, Celerra, Symmetrix and SAN components such as Brocade and McData Switches in a advanced level.

  • 10 Monate, Feb. 2005 - Nov. 2005

    Associate Customer Engineer

    EMC Deutschland GmbH

    maintain storage systems such as Clariion, Celerra, Symmetrix, Centera and SAN environment such as Brocade, McData and Cisco switches in a basic level

  • 1 Jahr und 9 Monate, Mai 2003 - Jan. 2005

    Sales Agent

    Doebis GmbH & Co. KG

    selling of satellite receivers and accessories. communicate with re-sellers and bidding proposals to them.

  • 1 Jahr und 6 Monate, Nov. 2001 - Apr. 2003

    Sales Agent / Teamlead

    Technowelt Jakob

    selling of telecommunication and IT products to end customers. Leading a small team of 5 people. planning of vacation and trainings for my team. planning and buying the assortment, ...

  • 1 Jahr und 7 Monate, Mai 2000 - Nov. 2001

    Sales Agent

    LLano PC Components GmbH

    selling from computer components to other re-sellers. communication with customers, writing of invoices, shipping of goods (logistics)

  • 4 Jahre und 6 Monate, Aug. 1995 - Jan. 2000

    Baker

    Bäckerei Neumüller

    produce of baked food

Ausbildung von Michael Lehner

  • 3 Jahre und 1 Monat, Aug. 2000 - Aug. 2003

    IT

    IT Schulen Wiesau

    Programming in Visual Basic with MS Access DB, Network infrastructure and administration

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Gut

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