Michael Owens

Head of IT and Development

• Supported company development and expansion • Developed and implemented business strategies and operational processes • Supported sales activities

• Established and managed a 24x7 Customer Relationship Management Team responsible for the successful processing of international finance transactions • Ensured the successful transition of new customers into returning customers • Developed and implemented credit card chargeback processing system to improve the quality of merchant services and assist risk management efforts • Established and maintained the requirements of Service Level Agreements with customers and service providers

• Developed and implemented Euro Conversion Programs for the Deutsche Bank • Converted the database systems for Deutsche Bank’s currency and exchange systems from IMS to DB2 platform

• Created a business and finance plan for the company’s planned expansion into the German Market • Developed and managed training, and coaching, for current and new employees

Established and managed the Customer Relationship Management Team • Promoted yearly from IT Specialist through to IT Director • Managed the contracts and services of outsourcing service providers • Developed and coordinated employee training and coaching programs for current and new employees

Building High Performance Teams, Project Quality Management, Communicating and Presenting for Management Success, Project Planning and Control, Managing Negotiations and Change.