Roberto Arturo Pineiro Azuaje

is working from home. 🏡

Angestellt, Cloud Technical Manager, Genesys

Abschluss: Industrial Engineer, Universidad Dr. Rafael Belloso Chacín

Aachen, Germany

About me

I'm a proactive person, excellent team player, organized and [personally accountable, looking for new challenges with dynamic experiences to keep improving and add more value to my career. Detail-oriented able to organize and execute multiple and diverse projects simultaneously.

Skills

Management
Reporting
IT support
Windows Server
Quality Management
IT Infrastructure
Information technology
Desktop
IT-Management
Responsible
Computer Science
Help desk
Active Directory
IT Service Management
Application Support
IT Project Management
Team work
Quality Consulting
ITIL Service Manager
PostgreSQL
MySQL
Agile Methods
Linux
SAP CRM
Customer Relationship Management (CRM)
Customer service
ServiceNow
Service Now
Remedy
Interviewing
Communication skills
ITIL V3 Service Transition
IT Transition Management
Schedule Management
Leadership
Reliability
Commitment
Flexibility
Customer orientation
Leadership skills
ability to work under pressure
Organizational skills
Analytical skills
Fast learner
Professional experience
International experience
Conceptual thinking
Technical Knowledge
problem solving skills
Adaptability
team-working skills
Working with teams

Timeline

Professional experience for Roberto Arturo Pineiro Azuaje

  • Current 1 year and 3 months, since Apr 2023

    Cloud Technical Manager

    Genesys
  • Current 5 years and 6 months, since Jan 2019

    Team Leader, IT

    TCS - Tata Consultancy Services

    Completed Service transition from 3rd party company to TCS, responsible of planning, design, management, execution and reporting of all stages of the transition project as a Transition Lead. Collaborated with the hiring team as a technical interviewer performing and assessing candidate's soft skills, customer skills and technical skills for both L1 and L2 support. Define and establish proper coverage across the group in supporting the monitoring and incident escalation 24/7. Direct management of a team.

  • 1 year, Jan 2018 - Dec 2018

    IT Service Desk Analyst - Team Coordinator

    TCS - Tata Consultancy Services

    Providing desktop and IT support, performing diagnosis of compute and network issues such as performances issues, HW reconfiguration, network outages and others following established procedures and SLAs.

  • 1 year and 11 months, Mar 2016 - Jan 2018

    Quality Consultant

    SUMIDATA CA

    Develop and execute test plans to ensure all services were provided. Recommend, implement and monitor preventive and corrective actions to achieve QA.

Educational background for Roberto Arturo Pineiro Azuaje

  • 3 years and 10 months, Sep 2009 - Jun 2013

    Industrial Engineering and Operations Research

    Universidad Dr. Rafael Belloso Chacín

Languages

  • Spanish

    First language

  • English

    Fluent

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