Roberto Arturo Pineiro Azuaje
Angestellt, Cloud Technical Manager, Genesys
Abschluss: Industrial Engineer, Universidad Dr. Rafael Belloso Chacín
Aachen, Germany
About me
I'm a proactive person, excellent team player, organized and [personally accountable, looking for new challenges with dynamic experiences to keep improving and add more value to my career. Detail-oriented able to organize and execute multiple and diverse projects simultaneously.
Timeline
Professional experience for Roberto Arturo Pineiro Azuaje
Current 4 years and 6 months, since Jan 2019
Team Leader, IT
TCS - Tata Consultancy Services
Completed Service transition from 3rd party company to TCS, responsible of planning, design, management, execution and reporting of all stages of the transition project as a Transition Lead. Collaborated with the hiring team as a technical interviewer performing and assessing candidate's soft skills, customer skills and technical skills for both L1 and L2 support. Define and establish proper coverage across the group in supporting the monitoring and incident escalation 24/7. Direct management of a team.
1 year, Jan 2018 - Dec 2018
IT Service Desk Analyst - Team Coordinator
TCS - Tata Consultancy Services
Providing desktop and IT support, performing diagnosis of compute and network issues such as performances issues, HW reconfiguration, network outages and others following established procedures and SLAs.
1 year and 11 months, Mar 2016 - Jan 2018
Quality Consultant
SUMIDATA CA
Develop and execute test plans to ensure all services were provided. Recommend, implement and monitor preventive and corrective actions to achieve QA.
Educational background for Roberto Arturo Pineiro Azuaje
3 years and 10 months, Sep 2009 - Jun 2013
Industrial Engineering and Operations Research
Universidad Dr. Rafael Belloso Chacín
Languages
Spanish
First language
English
Fluent