Roberto Arturo Pineiro Azuaje

Completed Service transition from 3rd party company to TCS, responsible of planning, design, management, execution and reporting of all stages of the transition project as a Transition Lead. Collaborated with the hiring team as a technical interviewer performing and assessing candidate's soft skills, customer skills and technical skills for both L1 and L2 support. Define and establish proper coverage across the group in supporting the monitoring and incident escalation 24/7. Direct management of a team.

Providing desktop and IT support, performing diagnosis of compute and network issues such as performances issues, HW reconfiguration, network outages and others following established procedures and SLAs.

Develop and execute test plans to ensure all services were provided. Recommend, implement and monitor preventive and corrective actions to achieve QA.