Michael Zitz

Continued working with BMW Group’s global material planning team remotely from Madrid, taking end-to-end responsibility for a process digitalization and data management project in aftersales material planning. Building on a process analysis conducted during my internship, I redesigned a fragmented workflow in which critical part-related decisions, status information and historical records were distributed across multiple lists. After consolidating the existing tracking structure, I developed the concept for

Global material planning for spare parts with a focus on discontinuation management and bottleneck management in aftersales. I contributed to the development of a new analytics and reporting dashboard for bottleneck and supplier management, represented internal stakeholders in collaboration with the IT provider, and led projects to reduce risks in supplier forecasting. I streamlined internal processes, created a unified overview for critical topics, and developed standardized interfaces and automation tool

Business Intelligence & Analytics During my role, I contributed to market research and insights generation by conducting a detailed analysis of the ice cream segment, including competitive benchmarking and an evaluation of market structures. I managed and analyzed retailer and consumer data using tools such as Circana Unify and GfK CIV, and regularly maintained weekly and monthly performance reports and dashboards focused on key marketing metrics. I also supported the development of data reports in Excel a

Supported day-to-day IT operations and provided 1st-level support for employees, including the setup and configuration of laptops, workstations and workplace infrastructure. Assisted with the setup and maintenance of office IT infrastructure, including network connectivity, meeting-room technology and related hardware, while supporting users with technical issues and ensuring reliable workplace operations. Additionally configured new Jira workflows and contributed to IT risk management by developing future

Joint program by Universidad Pontificia Comillas, University of Deusto & Georgetown University International Management program focused on how strategy, finance, marketing, operations, people, analytics and governance interact in complex business decisions. The program emphasized turning broad cha

Interdisciplinary Business Informatics degree combining business administration, information systems and applied computer science. Focus areas included software engineering, databases and data warehousing, business intelligence & analytics, enterprise systems (SAP S/4HANA), business process managem