Michal Surmař

– I have gained extensive experience in holding courses for training "Soft Skills" (i.e. ways of business-appropriate communication with customers and within teams in an international company), – I also have experience in one-to-one and group coaching to people, suggesting areas of improvement to them while emphasizing their strengths as well.

– my portfolio includes: º legal & business texts (e.g. various types of contracts, general terms and conditions, complaints, rules and regulations), º Information Technology (manuals, mainly related to MS Office and Windows, also software installation instructions, e.g. graphics suites), º insurance industry (insurance contracts & certificates of insurance), º finance (joint stock companies & shareholders), º GSM and mobile technologies (e.g. AC adapters, mobile phones, online games and competitions), etc.

– providing technical support to German and English speaking customers of IBM, – translating software manuals and internal procedures, mainly from Czech into English, Czech into German, also German into English, – acting as a temporary back-up team leader.

– providing technical support to German, Swedish and English speaking customers.

– "English Language and Literature", – a short-term study stay abroad, – main track: linguistics.

– "English Language and Literature" and "German Language and Literature", – main tracks: linguistics and translation, – diploma thesis: "On Discourse Markers in the Conversation of Non-Native Speakers of English", + certificates for teaching English and German.