Mickey (Michael) Schauer

Business Development, Delivery Excellence and Relationship Management for the UK's largest key account

Assigned customer: international leading reinsurer MunichRE Responsible for managing the Service Unix Management of two individual teams in Munich and Pune (India) 2 team members Onsite Focus on Design- & Build-Projects 8 team members Offshore Focus on Incident-, Change-, & Problem-Management Deputy for the similar sized services Storage and Backup/Restore

Design, Build & Run according to ITIL standard of 380+ Linux & Unix Server. Administration of Samba/LDAP Cluster, Apache/Tomcat, MySQL, Oracle DB 10g, Oracle Application Server 10g, Mono, Squid, DHCP/DNS, LPD, VMWare ESX, Cacti/Nagios, postfix, NTP on Operating Systems Suse Linux Enterprise Server, OpenSuse, Debian, Free BSD & Solaris. NAS & SAN provision on NetAPP FAS 3050 MetroCluster.

Working as a 2nd level Engineer providing a support Hotline for the 60 colleagues in the field. Continuous development of the desktop solution (i.e. loginscripts, unattended setup, software deployment and packaging) used by 125,000+ users on 25,000+ PCs in over 800 locations. Conception, organisation and holding of regular trainings for the User Helpdesk and our technicians. Technical sub project management (concept, management presentation, implementation, rollout)

3 year apprenticeship to become a Computer Science Technician. Focus areas on planning, configuration and running customer specific IT-Systems (including power-, network-, server- and desktop installation) and on customer focused presentation, education and training. Due to my outstanding performance the apprenticeship period was shortened to 2.5 years.