Christoph Arm

Customer Success Services - Service Director / Customer Success Executive - with extensive international experience in Automotive Industry, Financial Services (Investment Banking, Private Banking, Insurance), FMCG, Pharma, spanning Asia Pacific, Europe, and America North Key expertise lies in Cloud Tech, SaaS and Cloud Services, Business Transformation Proven leadership experience, embodying a client-centric approach, as a Trusted Advisor collaborating with Customer Senior Executives

• Globally responsible to drive the Strategic Business Transformation (Digitalisation and Innovation Roadmap) and for Markets • Leading governance standards globally and leading the Markets Technology teams (> 100 FTE)

• Globally responsible for Program portfolio (Change the Bank), Run the Bank and Business Support, for Markets Systems and cross asset class platforms (straight through processing platforms) • The role involved setting up a new global delivery program model and almost doubling the investment budgets for Digitalisation and Innovation. Aligning the new technology teams and services (from 50 FTE’s to 80 FTE’s)

• For Markets, globally responsible for the Strategic Program Management / Change the Bank portfolio driving Business Transformation programs, Digitalization and Innovation Programs • Leading technology teams (50 FTE’s) to deliver programs covering all key asset classes for Trading, Sales and Execution, Middle Office

Global Head Razor Strategy FMO • Global Program - implementation of a new core IT system (Murex); Front to Back implementation. • Overall responsible for the program delivery for Financial Markets Operations • Leading teams in Singapore, Malaysia and India (16 FTE’s)

• Leading the Bank Branch Migration Program in APAC • Business Transformation program migrating subsidiaries (legal entity) into a bank branch structure in Asia Pacific

Investment Banking Division • Regional Head Strategic Change Group - Securities family Asia Pacific - Operations Program Director in Asia Pacific for strategic projects / business transformation projects • Leading teams in Singapore and Tokyo (11 FTE’s) • Regional Program Director - Equity Derivatives Asia Pacific - Front Office (COO) Responsible for running a global strategic business transformation project in Asia Pacific • Leading teams in Singapore, Hong Kong and Tokyo

Private Banking Division • Regional Head Product Hub Projects (COO) - Asia Pacific • Senior Project Manager / certified Black Belt - Asia Pacific • Management Consultant / Project Manager - Switzerland

• Certified SAP consultant (Sales & Distribution and ASAP) • Provided international consulting services and SAP implementation support in Europe to leading companies. Industries: Pharmaceutical, Chemical, Consumer, Commodity, Automotive