Mohamad Alali

• Responsible for end-to-end lifecycle management and operational support of the company’s IT infrastructure across multiple sites. • Planning, executing, monitoring, and documenting IT infrastructure projects in accordance with ITIL and PMP best practices. • Leading projects related to new IT infrastructure implementations, system upgrades, network expansions, firewall deployments, and M365 integration.

• Administration and optimization of IT communication technologies with a strong focus on Sophos Firewalls, LANCOM systems, and enterprise network infrastructure. • Design and implementation of complex enterprise-grade infrastructure solutions. • Responsible for planning, rollout, and operational support of network, server, and IT infrastructure environments. • Execution of on-site and remote infrastructure planning, deployment, and technical rollout activities.

• Provided professional remote support for Telekom Business customers, specializing in LANCOM routers and related network hardware. • Delivered 2nd and 3rd level support for network and IT infrastructure requirements. • Executed rollout, configuration, and deployment of LANCOM-based infrastructure solutions. • Created and maintained technical documentation and contributed to the internal knowledge base.

Bereich Informationsverarbeitung

• Planned and implemented the complete network infrastructure for the faculty. • Led the faculty’s IT department and coordinated daily operations, resource management, and team activities. • Managed, configured, and administered core network devices and communication systems. • Developed and executed WLAN plans and deployed the Access Point infrastructure across faculty buildings.

• Led the strategic development and daily operations of the Tartous Training Center. • Designed and implemented innovative training and educational programs. • Built and maintained partnerships with educational institutions and corporate organizations. • Managed and supported a team of trainers and instructors. • Handled administrative and financial operations, including budgeting and planning. • Advised students and professionals on career development and training paths.

Mitglied der syrischen Gesellschaft für Computer- Technologie