Mohamed Imam

Angestellt, Systems Expert - Change management expert, STC
Riyadh, Saudi Arabia

Fähigkeiten und Kenntnisse

Business process improvement
performance excellence
organizational development and information systems
corporate & consumer sales operations
customer interaction
dealer rating & scoring
sales order processing
customer service management) o Supply chain operat
warehouse management
supplier evaluation & selection) o Finance and acc
accounts payable
assets management
general ledger
financial transactions
activity based costing
multidimensional profitability analysis
regulatory and managerial reporting) o Shared serv
outsourcing
co-sourcing
service level agreements (SLA) and service quality
balanced scorecard
key performance indicators (KPI)
channel & supplier scoring
data warehousing
MIS
enterprise reporting

Werdegang

Berufserfahrung von Mohamed Imam

  • Current 16 years and 11 months, since Jul 2009

    Systems Expert - Change management expert

    STC
  • 2 years and 2 months, Jun 2007 - Jul 2009

    Change Management Consultant

    TATA Consultancy systems

    Change Management Consultant For Ministrty of Finance KSA

  • 2002 - 2007

    CRM consultant

    Saudi Telecom Co.

    CRM/CDI Customer Data Integration consultant and a leader of Technical team To create a unified customer management using Oracle-Siebel Customer HUB and assist management for preparing and evaluating the RFP’s

Ausbildung von Mohamed Imam

  • Current 21 years and 11 months, since Jul 2004

    Research programmes (PhD )

    Aston Univeristy

    Change management

  • 3 years and 8 months, Mar 1984 - Oct 1987

    Business Administration

    American University In cairo

Sprachen

  • English

    C1 (Fließend)

  • Arabic

    C2 (Verhandlungssicher / Muttersprachlich)

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