Mohammed Ali

My responsibilities were to consist of prospecting, assessing, recruiting and integrating vendors for Amazon MENA marketplaces targeting to build the best possible items selection for Amazon customers by the development of the partnerships with these new vendors, training and helping them to integrate their catalogue data into the Amazon store and improving the recruitment and onboarding processes by assisting in removing technical blockers and identifying possible areas of improvement.

My responsibilities were to lead FBA Investigation Specialists team to deliver a smooth processing, timely mannered and effective resolution of the requests, disputes and discrepancies issues, studying out of scope impacts on FBA program and possible implementations and solutions to mitigate expected risks and apply possible remedies, providing guidance and support to the team insuring consistent and effective investigation practices are followed and handle escalated cases and prioritized issues.

My responsibilities were to research the sellers and FBA business partners requests, analyzing patterns, trends of issues and problems and raises them to stakeholders, resolving ongoing and foreseen disputes, discrepancies and issues, utilizing communication via email and telephone for conducted investigations, documentation of incidents outcome in a succinct and reliable way and providing root-causes resolutions while appropriately escalating conflict cases and prioritized issues to seniors.

My responsibilities were to mange all orders aspects from B2B, B2C, pre-orders and back-orders collaborating with categories leaders, vendors account managers, sales, procurement, warehouse teams and logistic partners to ensure orders fulfillment in a timely manner utilizing WMS, ERP and Back-office systems to track orders status, resolving any discrepancies or issues and expediting orders delivery within the promised ETA's.

My responsibilities were to collaborate with sales, procurement, warehouse teams and logistic partners to ensure B2C orders fulfillment in a timely manner utilizing WMS and Back-office systems to track orders fulfillment and status, resolving any discrepancies or issues and expediting orders delivery within the promised ETA's.

My responsibilities were to monitor the HRT (High Risk Transaction) orders of E-commerce platform customers, investigate orders with fraudulent transactions, communicate with customers (over phone and email) to verify their orders transaction details, escalate potential transaction risk orders for assessment, analyze any ordering suspicious patterns and dispatch verified legitimate transaction orders through the system towards ensuring the compliance with orders processing procedures.

My responsibilities were to receive customers escalated inbound calls to resolve their concerns, problems and handling the challenging and complex situations they are facing by implementing senior level actions empowered by the extended authorization for this role guaranteeing the delivery of the highest level of customer satisfaction.

My responsibilities were to receive customers inbound calls to address the inquiries, respond to complaints, handling various difficulties while providing the positive support towards assuring professional service while escalating complicated issues to the designated teams towards maintaining a high level of customer satisfaction.

My responsibilities were to contact the customers via the outbound calls system for the purpose of validating their data and information to assign the suitable delivery method for their orders aiming to achieve an express delivery, reliable service and satisfactory customers experience.

My responsibilities were to effectively communicate with the store customers to deliver the best shopping experience throughout providing the comprehensive and expected knowledge of the diverse products and services seeking an achievement of the selling targeted goals.

My responsibilities were to effectively communicate with the store customers to deliver the best shopping experience throughout providing the comprehensive and expected knowledge of the diverse products and services seeking an achievement of the selling targeted goals.