Mojeeb Salama

Assisted in managing daily operations of restaurants, bars, and banquet events. Supervised staff scheduling, training, and service quality across outlets. Coordinated with kitchen and sales teams to ensure smooth execution of BEOs and guest satisfaction. Supported revenue growth through upselling and promotional initiatives.

Supervised front desk staff and ensured smooth check-in/out process. Welcomed VIP guests and managed special requests. Coordinated with housekeeping and reservation departments. Handled guest complaints and resolved them promptly. Trained new employees on hospitality software and service standards.

Handled front desk operations including check-in/out and room assignments. Assisted in organizing local tours and excursions for guests. Provided travel information and booked transportation/sightseeing trips. Communicated with guests in Arabic, English, and Spanish. Coordinated with tour operators and local service providers.

Managed check-in/out processes and room assignments. Handled online reservations and inventory across OTAs (Booking.com, Expedia, Hostelworld, Agoda). Processed payments and maintained accurate guest records. Delivered high-quality customer service and resolved guest issues. Maintained hostel management system and prepared daily reports.

Supervised banquet events and daily F&B operations. Ensured compliance with hygiene and service standards. Coordinated with kitchen and room service teams.

Faculty of Tourism and Hotels, Helwan University, Egypt

Faculty of Tourism and Hotels, Helwan University, Egypt