Mostafa Hammam

Running IT Service management & day to day IT operations for key accounts across multiple towers (Service Desk Delivery, Finance & Accounting). Running monthly/biweekly service/change reviews. Acting as a focal point for technical solutions for new off shore clients and a single point of ownership for Egypt within BPS IT Service Delivery. Running overall BPS IT Service Delivery to the center and responsible for any BPS IT services delivery.

Applying Project Management methodologies ,Client Strategy & Planning guided by IBM mission. Guiding a virtual team in providing services in a client, complex network. Interacting frequently with clients, vendors and management to ensure high level of client satisfaction. Acting as a technical resource and an escalation point. Analyzing customer technical requirements while leading in setting & managing technical direction. Performing IT Project Tracking/Reporting/Delivery Process.

Responsibilities: • Applying: o Knowledge of Problem, Incident, Asset management. o Problem Solving Techniques. • Supporting: o Communications software. o E-mail Systems/Standards. o IBM PC Desktops/Thinkpads/VDI. o Networking Interfaces/Protocols. o Productivity Applications, Teamwork & Collaboration. • Maintaining assets inventory and tracking. • Managing client relationships.