Mrinmoy Chakraborty

Angestellt, IT Service Delivery Manager, TCS - Tata Consultancy Services
Tata Consultancy Services, Indien

Fähigkeiten und Kenntnisse

Service Management
Project Management
Stakeholder Management
Agile Methods
IT Transition Management
Contract Management
International Project Management
SLA
Project development
Process Optimization
Compliance
Change Management

Werdegang

Berufserfahrung von Mrinmoy Chakraborty

  • Bis heute 6 Jahre und 6 Monate, seit Feb. 2019

    IT Service Delivery Manager

    TCS - Tata Consultancy Services

    - Led 24/7 IT operations for global BFSI, CPG and Retail clients, ensuring >99.5% SLA. - Managed escalations, reduced MTTR, and coordinated L2/L3 teams for incident resolution and root cause analysis. - Supported production deployments, validation, and documentation. Conducted non-regression testing and post-deployment monitoring. - Collaborated with teams across Europe and India for operational continuity and project rollouts.

  • 1 Jahr und 10 Monate, Mai 2017 - Feb. 2019

    IT Service Manager - International projects

    ITC Infotech

    - Managed incident handling, SLA compliance, and operational support for European banking clients. - Improved system availability and decreased issue resolution time by enhancing support workflows. - Contributed to internal documentation, automation, and system monitoring improvements.

  • 4 Jahre und 4 Monate, Feb. 2013 - Mai 2017

    Technical Lead - Mainframe & Data Analytics

    Cognizant

    - Delivered IT support and modernization for legacy platforms in Insurance and Banking sectors. - Supported infrastructure updates and automated manual batch processes using Control-M and scripting.

  • 3 Jahre und 4 Monate, Nov. 2009 - Feb. 2013

    Senior Software Engineer - Mainframe

    Infosys Limited

    - Supported IT systems for retail and logistics clients, focused on system availability and issue resolution. - Coordinated cross-functional teams for system monitoring, performance improvement, and documentation.

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

  • Bengali

    Muttersprache

  • Hindi

    Gut

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