Muhammad Ammar

- Data Analysis: Used tools like Excel and SQL to analyze data, identify KPIs, and generate management reports. - Process Optimization: Applied Lean Six Sigma to streamline operations and reduce waste. - Inventory Management: Supported the integration of an automated system with Microsoft Dynamics NAV, improving inventory accuracy. - CRM Enhancement: Improved ASSD 3.0 by integrating feedback and analytics to boost customer retention and satisfaction.

- Oversaw daily retail operations, implementing data-driven strategies that boosted profitability by 12%. - Organized and executed promotional events, increasing foot traffic by 20% and enhancing brand visibility. - Analyzed sales data and market trends to identify growth opportunities and optimize sales approaches. - Led and motivated a team to improve operational efficiency and align with company objectives.

- Contributed to the "TIL-HMA 3 Star Dealership" project with Hino Motors Asia Ltd., enhancing dealership efficiency through effective supply chain management and Lean Six Sigma principles. - Assisted in optimizing inventory turnover and developed a cost-saving initiative that reduced operational expenses by 8%. - Gained valuable experience in managing international projects, enhancing cross-cultural communication and collaboration skills.

- Managed customer inquiries for clients like Foodpanda Pakistan, providing timely and effective solutions and ensuring resolution through diligent follow-up. - Maintained detailed client interaction logs and managed customer accounts using CRM software, enhancing data accuracy and customer service efficiency. - Adhered to communication protocols and company guidelines, consistently exceeding customer engagement standards and contributing to improved customer satisfaction.

Courses: Finance and Investment, Cost Accounting, Economics, Marketing, Business Statistics, Business Mathematics, Empirical Research and Data Analytics, Business Analytics, Product & Project Management. Thesis: Unlocking Organizational Potential: Exploring Value-Oriented Operational Resilience Theory (VORT) for Enhanced Performance.

Subjects: Physics, Chemistry, Mathematics, Biology