Muhammad Rayhan

• Generating New Businesses, researching and reporting on external opportunities • Understanding current and potential customers, developing the marketing strategy and plan • Management of the marketing mix, making customer focused decisions • Measuring success, managing budgets, and ensuring timely delivery

• Providing customer service to Nationwide Credit Card holders • Complaint handling and working under pressure while maintaining accuracy • Working in resolutions to solve complex queries. • Meeting targets for service quality and average handling time • Administration of accounts with attention to details • Use of credit card management software like Prophit, TS2 etc • Solving customers' problems and giving exceptional customer service • Working in a team

• Customer service to The Co-operative Membership Card holders • Answering calls and queries • Use of Oracle Customer Relationship Management Platform • Organizing customer data in the database • Processing new applications • Administration of customers' accounts.

Project Management E-Business Effective Strategy Execution Computer Simulation Technologies Technologies- Practical Training

Marketing Financial Management

Management International Business Marketing Economics Management Information System Financial Management Accounting