Munibullah Azizullah

IT Operations| CRM and Application support | Avaya Genesys and UNISON Lead technical support for Avaya, UNISON CRM and Genesys platform. Resolve user complaints and production issues related to backend host systems. Implement new IVR/Voice services for Digital Channel and customer experience. IT service delivery and incident management using tickets.. Monitor Servers/Voice Trunks/PRIs and end points for disruptions. Incident management. Identify performance issues. Manage update/patches. Vendor Management

IT Operations| IT VoIP | CRM | Application Support | Contact Center Operations IT Call Center Operations, Middleware Integrations. Very strong grip on IT Technologies, mainly IVR Systems, ACD, VoIP and PSTN Systems, CRM, Middleware and Workforce management. Windows Server. Cisco UCS 240/210. Cisco IVR. VMware ESXi. Asterisk. Avaya ACR, CMS. Backup and Storage e.g. VERITAS, EMC VNX SAN, Dell Power Vault TL2000. Good Concepts of ITIL processes. Good experience in IT Projects and PMP concepts.

Deployed IT Infrastructure from scratch as business support function using Cisco platform. Implement Windows Server environment, domain, Email and web services. Coordinate with ISP vendors for service deployments. Procure IT products and services. Manage maintenance related activities i.e. Website Maintenance. DR and Backup. Manage Data/Storage backups using Synology SAN Solution. Responsible for the maintenance, monitoring and upgrade of IT Infrastructure

IT Operations, IT Infrastructure, IT Support