Mustafa Al Tajer

-Scaled a KSA-focused SaaS-enabled business unit delivering 46+ projects in 14 months, driving 44% YoY growth -Generated ~984K SAR revenue, representing the majority of ad-hoc revenue through renewals, expansions, and upselling -Led SaaS onboarding and adoption programs improving client engagement and retention across enterprise accounts -Managed enterprise accounts and drove ~30% additional annual revenue through upsell and cross-sell strategies

-Promoted to lead operations for the Northwest campuses (Spring Branch, Katy, and Alief Hayes). -Supervised and trained lab employees, managing staff schedules and daily workflows. -Delivered training sessions for students and staff on Microsoft Office, PeopleSoft, and online platforms. -Provided hands-on technical support to 20–40 users daily, including account recovery, printing, and troubleshooting.

-Designed and executed Customer Success Plans aligning SaaS features and creative outputs with client business goals -Coordinated 60+ multi-stakeholder SaaS-enabled projects across enterprise clients -Worked with major government and enterprise clients including Saudi Tourism and Saudia Technic -Built feedback loops and usage insights that directly influenced product improvements and roadmap decisions