Nada Scheper

Angestellt, Collections Specialist Retail, Mercedes-Benz Financial Services
Berlin, Germany

Skills

Accounting
Customer care
Microsoft Excel
Credit and Collection
Negotiation skills
Reliability
Curiosity
Empathy
Salesforce

Timeline

Professional experience for Nada Scheper

  • Current 5 years and 11 months, since Sep 2019

    Collections Specialist Retail

    Mercedes-Benz Financial Services

    I have to negotiate with clients to collect a monthly installment or to make a clear payment plan for the ones that face higher arrears. I proactively assist the client in finding a solution that is suitable for them and beneficial for MBFS. I have to maintain contact with 3rd parties, like door-to-door agencies, brokers and lawyers. With that, I work together with different departments located in The Netherlands and Belgium and make sure all the different stakeholders align.

  • 11 months, Oct 2018 - Aug 2019

    Teamlead Operations BeNeLux

    Homebell

    I gave professional and disciplinary guidance to the Dutch Operations Team that existed of 7 team members. I was responsible for all the operations related metrics. With that, I made improvements on the efficiency, quality assurance and customer friendliness. I did the interviews and onboarding for the team. I attended in the leaders group meetings and was directly working with the COO.

Educational background for Nada Scheper

  • 5 years, Sep 2013 - Aug 2018

    Facility and Hospitality Management

    Hanzehogeschool, School of Applied Sciences

    Minor in Conflictmanagement. Bachelor Thesis: ‘Ethics on Workplace Nudging’.

Languages

  • Dutch

    First language

  • English

    Fluent

  • German

    Intermediate

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