Nada Scheper

I have to negotiate with clients to collect a monthly installment or to make a clear payment plan for the ones that face higher arrears. I proactively assist the client in finding a solution that is suitable for them and beneficial for MBFS. I have to maintain contact with 3rd parties, like door-to-door agencies, brokers and lawyers. With that, I work together with different departments located in The Netherlands and Belgium and make sure all the different stakeholders align.

I gave professional and disciplinary guidance to the Dutch Operations Team that existed of 7 team members. I was responsible for all the operations related metrics. With that, I made improvements on the efficiency, quality assurance and customer friendliness. I did the interviews and onboarding for the team. I attended in the leaders group meetings and was directly working with the COO.

Minor in Conflictmanagement. Bachelor Thesis: ‘Ethics on Workplace Nudging’.