Olena Nikitenko

Provided strategic leadership and mentorship to the team in technical selling and payment solutions, optimized workflows, enhanced commercial strategies, and analyzed performance data to drive continuous improvement, fostering a high-performing environment within the acquiring and payments landscape.

Led the business growth division to drive strategic targets through relationship building and industry best practices, successfully launching initiatives that secured contracts with top-tier clients while developing a new sales approach and identifying innovations to enhance product development and customer success.

Led the account management team to exceed sales KPIs by optimizing customer relationship management and upselling strategies, fostering strong international client relationships throughout the merchant lifecycle.

Led the entire sales cycle, onboarding, and compliance processes for new merchants, mainly in High-Risk industry, while building strategic relationships with top management and driving business growth through industry event representation.

Evaluated strategic partnership opportunities with European and global merchants, successfully negotiated and onboarded new clients, maintained key partner relationships, identified industry insights for service improvement, and represented Payzoff at major industry events.

Developed global relationships with online merchants, analyzed market strategies to screen potential deals, managed sales processes, enhanced prospecting via email and LinkedIn, and maintained the company’s CRM database.