Nancy Bannerman
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Nancy Bannerman
- Bis heute 4 Jahre und 6 Monate, seit Jan. 2021
Customer Success Account Manager
Microsoft
Global Service Operations & Delivery Manager for internal Messaging technologies and Microsoft O365 Exchange Online working at a pharmaceutical company based in Basel, Switzerland. Deliverables consist of service operations management, relationship management, financial budget control, strategic solutions within the space, external vendor management, team leadership, project management and service design in the Messaging technology area.
- 3 Jahre und 7 Monate, Mai 2017 - Nov. 2020
Service Operations Manager Messaging Services
Novartis Business Services
Global Service Operations & Delivery Manager for internal Messaging technologies and Microsoft O365 Exchange Online working at a pharmaceutical company based in Basel, Switzerland. Deliverables consist of service operations management, relationship management, financial budget control, strategic solutions within the space, external vendor management, team leadership, project management and service design in the Messaging technology area.
- 5 Jahre und 7 Monate, Okt. 2011 - Apr. 2017
Service Management Roles in the Messaging Operations Space
Novartis Business Services
Service Management, Ownership and Life cycle management of Exchange Online, Outlook Client Design, eDiscovery Litigation Service for Exchange and underpinning activities Stream Lead for legacy Alcon Exchange integration for Novartis and the Exchange Online 2013 migration Service Transition from Messaging backbone Lotus Domino to Microsoft exchange Online service Service desk training on upcoming migration to Exchange Online and coexistence phase
- 4 Jahre und 3 Monate, 2007 - März 2011
Service Manager Mail & Groupware Messaging Backbone
Novartis AG
• Service Management and Operations Service management of the services providers in the internal Novartis Messaging backend infrastructure Messagelabs: Antispam Antivirus, IBM: Messaging Backbone Infrastructure and Domino SMTP servers, Implementation of a mail to SMS Fax inbound and outbound Service Global Novartis Louts Notes User Registration Team Lead and Accountable for adherence to processes and established workflow
- 2 Jahre und 6 Monate, Feb. 2005 - Juli 2007
System Engineer Mail & Groupware
Novartis
Service and compliance management of the Novartis Mail and Groupware Processes in the Lotus Domino environment Implementation of Sametime, Mail to SMS & Fax Service from a service, infrastructure and training perspective Established and provided training of Mail and Groupware topics for end users and associated IT Support groups Trained external service provider on Domino Novartis environment processes
- 7 Monate, Nov. 1999 - Mai 2000
Qualtiy Assurance Assistant
Roche
Ausbildung von Nancy Bannerman
- 2001 - 2002
IT
FHBB
- 1993 - 2000
Biology
University of Basle
Neurobiology
Sprachen
Deutsch
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Englisch
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Französisch
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