Nandhu Santhosh

• Managed quality auditing activities for Seller Support operations to ensure adherence to SOPs, policies, and customer experience standards. • Analyzed customer interactions, identified performance gaps, and provided detailed feedback for process and quality improvement. • Conducted root cause analysis and contributed to continuous improvement initiatives to enhance operational efficiency. • Collaborated with cross-functional teams including operations, training, and program stakeholders to maintain qua

• Conducted quality audits and evaluations for Seller Support operations to ensure compliance with SOPs and customer experience standards. • Reviewed customer interactions and provided actionable feedback to improve performance and operational accuracy. • Performed root cause analysis to identify recurring issues and support process improvement initiatives. • Collaborated with operations, training, and quality teams to maintain service quality and productivity targets. • Assisted in calibration sessions

Trained and mentored new-hire batches until production readiness. Conducted onboarding sessions, process training, and quality coaching. Monitored trainee performance and supported transition into live operations. Ensured SOP compliance and operational readiness for customer support teams.

Supported Amazon marketplace sellers with account, operational, and listing-related issues. Investigated escalations and delivered timely resolutions while maintaining service-level expectations.

Managed product catalog quality and listing accuracy for the German marketplace. Reviewed and updated product information to ensure compliance and customer-facing accuracy.